Eliza Margaret Lee Shannon
Toledo,OH
Summary
Receptionist managing 80+ incoming calls per day and scheduling 25+ appointments per week while filing weekly files into the cabinet, scanning them in, and organizing them in a busy front office setting. Coordinates incoming calls, keeps records organized, and uses Microsoft Outlook to manage calendars, supporting smooth daily office flow. Brings a calm, service-focused presence to client and staff interactions.
Overview
7
7
years of professional experience
Work History
Receptionist
H&r Block
01.2026 - 04.2026
- Welcomed visitors professionally and answered routine questions to support a smooth front desk experience.
- Answered incoming calls courteously, transferred inquiries, and recorded messages for follow-up.
- Scanned documents accurately and maintained electronic files for office records.
- Filed completed forms and supporting paperwork according to office procedures.
- Supported daily office flow by organizing paperwork, answering questions, and keeping the reception area tidy.
- Used Microsoft Outlook to manage calendars, confirm appointments, and track daily reception tasks.
- Maintained office correspondence and routed messages to staff members as needed.
- Prepared client documents for processing and organized paperwork for easy retrieval.
Receptionist
H&R Block
01.2025 - 04.2025
- Processed 10-30 customer interactions daily while greeting visitors and answering basic reception questions.
- Managed filing, records organization, and document preparation to keep office materials accurate and accessible.
- Scanned documents and routed incoming paperwork to support efficient office workflow.
- Answered telephone calls, relayed messages, and maintained courteous communication with clients and staff.
Delivery Driver
Marcos Pizza
08.2023 - 12.2024
- Prepared pizza orders by filling requests, cutting pies, and checking items before dispatch.
- Processed cash transactions accurately and balanced payments during delivery shifts.
- Maintained a clean work area by washing, restocking, and closing down the store at night.
Porter Argus Professional Storage Management
05.2023 - 08.2023
- Drove cars to designated areas and parked them according to scanner instructions and yard layout.
- Guided visitors around the yard by golf cart while delivering courteous, customer-focused service.
- Handled scanning documents and records management to keep information organized and accessible.
Daycare Assistant
01.2023 - 04.2023
- Guided children through daily activities and play, supporting safe engagement and steady classroom routines.
- Prepared meals and assisted with feeding, keeping children on consistent daily care schedules.
- Entered child information into the online system and kept records organized for staff review.
Order Filler
Impact Products
08.2021 - 12.2022
- Filled customer orders accurately, pulling items for packing and preparing them for outbound shipment.
- Organized pallets and staged completed orders by truck route to support efficient loading.
- Maintained a clean, organized work area and supported steady warehouse flow during busy shifts.
Crew Member
Mcdonalds
05.2019 - 05.2021
- Supported customers with friendly, professional service and handled questions in a fast-paced restaurant setting.
- Prepared menu items according to standard procedures to maintain consistent quality and order accuracy.
- Maintained a clean, organized work area by restocking supplies and following daily sanitation routines.
Education
High School Diploma - undefined
Whitmer High School
Toledo, OHBachelor's Degree - Adolecent Education
University of Toledo
2801 Bancroft St, Toledo, OH 43606Skills
- Receptionist
- Customer service
- Appointment scheduling
- Telephone etiquette
- Visitor greeting
- Scanning documents
- Records management
- Filing systems
- Document preparation
- Office correspondence
- Shipping & receiving
- RF scanner
- Packaging
- Driver's License
- Order fulfillment
- Microsoft Outlook
- Microsoft Word
- Google Workspace
Resume
22 years old
Personal information
- (I have a disability that prevents continuous standing as well as heavy lifting)
- Date of Birth: 04-16-2003
- Driving License: Driver's License
Timeline
Receptionist
H&r Block
01.2026 - 04.2026
Receptionist
H&R Block
01.2025 - 04.2025
Delivery Driver
Marcos Pizza
08.2023 - 12.2024
Porter Argus Professional Storage Management
05.2023 - 08.2023
Daycare Assistant
01.2023 - 04.2023
Order Filler
Impact Products
08.2021 - 12.2022
Crew Member
Mcdonalds
05.2019 - 05.2021
High School Diploma - undefined
Whitmer High School
Bachelor's Degree - Adolecent Education
University of Toledo