Eliza Paura
Fairfield,CT
Summary
Dynamic customer service professional with extensive experience at Sophies Pizza Bar, excelling in order processing and conflict resolution. Proven ability to enhance customer satisfaction through menu knowledge and strong multitasking skills, consistently fostering positive relationships with patrons. Adept at managing high-volume dining environments while ensuring order accuracy and timely service.
Overview
4
4
years of professional experience
Work History
Waitress
Sophies Pizza Bar
Fairfield, CT
07.2024 - Current
- Directed people to where they would be sitting.
- I took online and take-out orders.
- Set up tables for bigger parties.
- Cleaned windows and tables.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers and provided menus.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Greeted customers, answered questions, and recommended specials to increase profits.
Customer Service
Isabelle et Vincent
Fairfield, CT
08.2021 - 05.2024
- Pack up online and take-out orders.
- I took pastry and cake orders over the phone.
- Helped customers at the register.
- Restocked take-out and cake boxes.
- Helped customers with issues.
- Handled escalated customer service issues as needed.
- Provided exceptional customer service to all customers.
Education
High School Diploma -
Pennsylvania State University
University Park, PA05-2027
Skills
- Customer service
- Order processing
- Cash handling
- Team collaboration
- Time management
- Conflict resolution
- Menu knowledge
- Strong multitasking
- Complaint resolution
- Menu recommendations
- Order accuracy
- High volume dining
Affiliations
- I go to the gym frequently and I am very focused on my studies in University
Languages
Latvian
Native/ Bilingual
Chinese (Mandarin)
Limited
Timeline
Waitress
Sophies Pizza Bar
07.2024 - Current
Customer Service
Isabelle et Vincent
08.2021 - 05.2024
High School Diploma -
Pennsylvania State University
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