Eliza Piñon

I oversaw the evaluation and processing of transfer coursework, test scores, and degree substitutions by conducting thorough audits and verification of transcripts, accreditation, and credit applicability. I managed the TES and TCE databases, maintained data accuracy, and collaborated with instructional deans and program coordinators to ensure proper transcription of transfer credit. I also led department‑wide modernization projects, including converting pen‑and‑paper workflows into fully digital processes and implementing a new transfer database system that improved efficiency, accuracy, and overall record integrity.

I managed daily ACH processing and ensured accurate posting of all incoming and outgoing transactions across the bank. I troubleshot and resolved issues related to online banking products and supported customers by providing clear, simplified solutions. I played a key role in the conversion of the online banking system from Malauzai to Q2, assisting with system implementation and transition support. I also collaborated directly with customers to identify financial needs, recommended appropriate banking services, and completed onboarding for Cash Management and Remote Deposit Capture clients in partnership with Treasury Management.

I opened new deposit accounts, identified customer needs, and recommended appropriate financial products and services. I prepared loan documentation for secured and unsecured consumer loans and supported the closing and funding process. I resolved customer issues by providing clear, simplified solutions and strengthened long‑term banking relationships through consistent service and needs‑based recommendations. In addition to my primary responsibilities, I regularly assisted with teller operations, including processing transactions, handling cash, and supporting branch workflow during high‑traffic periods. I continued in this role through the institution’s transition from AimBank to First Bank & Trust.

I managed time‑sensitive digital operations by processing online wires and ACH payments and ensuring timely submission to the Federal Reserve. I resolved system discrepancies by submitting tickets to Q2 and maintained accurate records by processing CardWizard requests for 25 banking centers. I handled customer account maintenance, including debit card exclusions, limit increases, and online banking updates. I oversaw the shipment, documentation, installation, and training for Merchant Capture systems and provided onsite support for high‑volume commercial clients. I also addressed fraud‑related online banking issues by gathering IP information, completing SARS, educating customers on scam prevention, and assisting commercial clients in mitigating check fraud through the Positive Pay system.

I processed daily teller transactions, including check cashing, customer account servicing, and loan payment processing, while maintaining accuracy and strong attention to detail. I balanced cash drawers, handled night deposits, and resolved discrepancies as needed. I ensured all transactions complied with bank policies and regulatory requirements and supported overall branch operations by providing reliable, customer‑focused service.