Jaymarie Ramirez
TX 78253
Summary
Detail-oriented professional with extensive experience in payment negotiation and dispute resolution. Recognized for effective collaboration with sales teams and achieving collection goals, ensuring customer satisfaction and prompt issue resolution.
Overview
9
9
years of professional experience
Work History
Credit and Collections Specialist
SYSCO Food Services
Work From Home
07.2023 - Current
- Communicated with clients to establish payment arrangements for overdue accounts, enhancing recovery efforts.
- Collaborate with sales teams to resolve customer disputes effectively.
- Analyze account discrepancies and resolve issues promptly.
- Maintain accurate records of collection activities in the financial system.
- Perform skip-tracing to identify and contact difficult-to-reach debtors.
- Negotiated payment arrangements with delinquent customers to effectively minimize bad debt losses and improve cash flow.
- Investigate historical data for each customer account such as payment histories, purchase volume, credit limits.
- Maintained comprehensive records of collection efforts, documenting all communications and actions taken to support recovery initiatives.
- Collaborate closely with sales teams on new customer onboarding process ensuring proper credit policies are followed at all times.
- Process daily payments received from customers via checks, credit cards, wire transfers.
- Provide documentation of uncollectible accounts to the centralized third-party collections group at the Support Office; may code and recommend accounts for write-off.
- Encourage customers to make online payments via website portal and provide guidance in navigating the system.
- Meet monthly collection goals and targets set by management
- Manage customer accounts to ensure timely payments and collections.
- Utilized final demand letters as a last step to prompt overdue payments.
Bilingual Sales Coordinator
US Foods
Work From Home
02.2020 - 06.2023
- Managed inventory levels to ensure product availability for sales initiatives.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted customers for orders, add-ons, etc. Process orders through internal order entry systems.
- Provided administrative support to Territory Managers and Sales Management to process credits, special orders, drop-ships, re-routing delivery.
- Team up with Territory Managers to actively support customers through regular, scheduled contact and drive sales performance with suggestive, persuasive selling. Support order guide maintenance in Edge and Customer shopping lists in US Foods.com
Call Center Representative
T-Mobile
Work From Home
09.2017 - 01.2020
- Assisted customers with product inquiries and service issues.
- Resolved billing discrepancies and account-related questions promptly.
- Managed high call volumes while maintaining quality service standards.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Associate of Business Administration - Finance
Berkeley College
01-2016
High School Diploma -
James Hillhouse High
01-2014
Skills
- Payment negotiation
- Dispute resolution
- Collection strategy
- Skip tracing
- Problem solving
- Attention to detail
- Team collaboration
- Goal-oriented mindset
- MS word, excel, and outlook
- Telephone etiquette
- Bilingual communication
- Sales support
Timeline
Credit and Collections Specialist
SYSCO Food Services
07.2023 - Current
Bilingual Sales Coordinator
US Foods
02.2020 - 06.2023
Call Center Representative
T-Mobile
09.2017 - 01.2020
Associate of Business Administration - Finance
Berkeley College
High School Diploma -
James Hillhouse High