Elizabet Saddler

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Approved regular payroll submissions for employees.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Recorded inventory sales into organization's weekly income report.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Directed staff and managed annual capital budget.
• Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.

1. Manages, usually with the assistance of subordinate supervisors, the activities of a medium-size station or branch,
providing delivery and collection services, window and box services, mail distribution and dispatch, and the processing or
sale of nonpostal products.
2. May manage certain postal operations extending beyond the normal delivery area, such as, parcel post delivery, special
delivery, collections, and mail distribution.
3. Manages a large work force; may have a small- to medium-size subordinate supervisory staff, composed of general and
specific functional area supervisors.
4. Determines staffing requirements based on the mail volume to be processed; plans the tour work schedules; adjusts the
work force schedules according to variances in actual mail volume.
5. Provides data for annual budget planning; controls operating costs within budget allocations.
6. Reviews production reports and evaluates them against predetermined targets for work hour output; evaluates and
corrects inefficient operations; resolves other operational and administrative problems.
7. Approves employee overtime, leave, and vacation schedules; evaluates employee and supervisor performance; reviews
and approves personnel actions; ensures that needed training of supervisors and employees is provided.
8. Consults with representatives of employee organizations regarding labor-management problems that are not resolved by
the subordinate supervisors.
9. Observes the station or branch operations for hazards to employee safety; ensures that instructions related to safe work
practices are given periodically to employees; reviews accident reports, and may on occasion investigate industrial or vehicle
accidents.
10. Ensures, through appropriate main office supervisors, that the building and equipment and vehicles (if assigned) are
maintained, and makes recommendations for changes.
11. Ensures adequate requisitioning of and remittances for a large to very large supply of accountable paper.
12. Performs route inspections; evaluates and makes minor adjustments to delivery routes to conform to changes in volume,
patronage, and building management.
13. Recommends changes in the establishment, discontinuance, and location of collection boxes.
14. Makes special arrangements for the delivery and collection of mail through consulting with large mail users, and assists
commercial mailers in an attempt to eliminate mailing inefficiencies or problems.
15. Oversees the maintenance of security procedures for the station or branch.
16. Ensures that all necessary accounting and administrative functions are performed, and that reports are prepared and
submitted as required.
17. Recommends and implements changes to local postal policy and procedures.
18. If located in the main office station, may oversee or serve as the Accountable Paper Custodian for the installation, and in
a sectional center facility, provide, as required, accountable paper to a number of associate offices.
19. Makes regular contact with management officials of large private businesses and other governmental agencies
concerning regular and special postal services and problems, and occasional contact with building managers concerning
changes of receptacles, delivery patterns, or tenants. Has infrequent contact with the landlord of the building on building
repair items if the station or branch is located in a leased building.
20. Exercises a normal regard for the safety of self and others, with particular emphasis on ensuring employee compliance
with established safety policies and procedurres.

• Worked flexible hours; night, weekend, and holiday shifts.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Improved operations through consistent hard work and dedication.
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

1. Supervises city and/or rural delivery operations. Monitors clerks and carriers in the sorting and delivery of mail to ensure
adherence to applicable service standards. Conducts mail counts route inspections and route evaluations.
2. Supervises retail window services. Monitors bargaining unit employee interactions to ensure a positive customer
experience. Interacts with customers to provide services and respond to inquiries. Monitors retail stock, equipment and
supplies to maintain established thresholds, working with lead clerks and ensuring adherence to applicable Postal policies
and procedures.
3. Coordinates work operations across multiple functional areas, including retail, delivery, logistics and mail processing.
Maintains constant communications and builds relationships with diverse groups to coordinate work and foster a positive
work environment.
4. Supervises bargaining unit employees and assigns work to maximize operational efficiency. Provides training and monitors
performance. Ensures overtime usage adheres to applicable local and national contractual agreements and Postal policy.
Conducts daily team meetings and stand-up talks with employees. Investigates grievances and responds to inquiries from
union representatives.
5. Manages employee attendance and reinforces attendance control policies, to ensure accurate timekeeping and adherence
to Postal policies and procedures.
6. Uses delivery reports to identify and resolve deficiencies, such as mail condition reports, scanning integrity, and delivery
compliance. Provides regular status reports to leadership.
7. Monitors employees and the workplace to ensure safe and efficient work practices. Identifies safety and health hazards
and takes action to resolve issues in a timely manner. Enforces zero tolerance policy for workplace violence and ensures
threat assessment procedures are in place.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Set overall vision and provided team leadership.
• Worked with management team to implement proper division of responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Interviewed, hired and trained new employees for production positions.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Monitored workshop work flow for over 50 employees.
• Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
• Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.

• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Pleasantly greeted and engaged customers, assisting with any mail-related issues.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Planned and cased mail in sequence of delivery for designated route.
• Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
• Delivered packages and mail to business and people in local area.
• Maintained accurate records of attempted and missed deliveries as required by post office.
• Picked up outgoing mail from letter boxes and in person from customers.
• Distributed mail on foot to residences and businesses, delivering to approximately 200-300 customers per shift.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Helped customers by carrying oversized parcels inside residences.
• Sold stamps to customers along route and counted back bills and change to avoid errors.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Answered over 100 calls per shift to meet fast-paced call center demands.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Recommended products to customers, thoroughly explaining details.

• Used automated mail processing equipment to sort and collate mail.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Weighed letters and packages and calculated costs based on classification, weight and destination.
• Assisted customers in completing and submitting forms to update address or report lost and stolen mail.

• Provided prompt mail delivery to businesses and residences on specified route.
• Explained postal service policies, requirements and services to residents.
• Operated vehicles and equipment to transport packages and mail pieces.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Carried double shoulder bag weighing as much as [50] pounds to deliver letters to businesses and apartment buildings.
• Directly interacted with customers to deliver mail, packages and ordered goods.
• Distributed mail on foot to residences and businesses, delivering to approximately 200-300 customers per shift.
• Helped customers by carrying oversized parcels inside residences.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.