Brittany McLane
New Freedom,PA
Summary
Dedicated professional with experience as a Mail Carrier at USPS and a 911 Emergency Dispatcher for County of York. Proven ability to prioritize tasks and maintain composure under pressure. Skilled in package handling and effective communication, ensuring timely deliveries and efficient emergency response. Committed to safety and customer service excellence.
Overview
5
5
years of professional experience
Work History
Mail Carrier
USPS, United States Postal Service
04.2025 - Current
- Sorted and organized mail for efficient delivery routes.
- Delivered mail and packages to residential and commercial locations in a timely manner.
- Maintained accurate records of deliveries and pickups to ensure accountability.
- Communicated with customers regarding service inquiries and delivery issues effectively.
- Followed safety protocols to ensure personal and public safety during delivery operations.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
911 Emergency Dispatcher
County of York
10.2020 - 10.2024
- Managed emergency calls, prioritizing responses based on urgency and nature of incidents.
- Operated multi-line phone systems and computer-aided dispatch software to ensure accurate information tracking.
- Coordinated with law enforcement, fire, and medical services for efficient incident management and resource allocation.
- Provided clear instructions to callers during emergencies to maintain composure and facilitate effective response actions.
- Trained new dispatchers on protocols, procedures, and the use of communication technologies within the dispatch center.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Education
Medical Professions
York County School of Technology
York, PA06-2018
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Patience and tolerance
- Memory retention
- Typing speed
- Prioritization
- Situational awareness
- Works Well Under Pressure
Timeline
Mail Carrier
USPS, United States Postal Service
04.2025 - Current
911 Emergency Dispatcher
County of York
10.2020 - 10.2024
Medical Professions
York County School of Technology
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