Demontre Franklin
Houston,Texas
Summary
Experienced general public professional skilled in driving, loading, unloading, and safely stocking and securing equipment within facilities. Efficient worker who collects detailed information to complete trainings for various positions. Known for providing exceptional service with a focus on organization, understanding, and timely completion of tasks in the workplace.
Overview
8
8
years of professional experience
Work History
Mail Carrier
DHL Express
04.2024 - 02.2025
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Delivery Driver Supervisor
Amazon
10.2022 - 02.2024
- Monitored driver performance, providing constructive feedback for continuous improvement.
- Conducted regular performance evaluations for drivers, identifying areas for improvement or additional training as needed.
- Implemented vehicle inspection procedures to maintain a safe fleet of delivery vehicles at all times.
- Streamlined communication between warehouse, drivers, and customers to ensure accurate and timely deliveries.
- Managed inventory control processes to prevent product shortages or backorders during peak seasons.
Overnight Product Handler
Houston Distributing Company
05.2021 - 10.2022
- Supported quality control efforts by inspecting products for defects or damages before shipment, minimizing returns due to faulty items.
- Utilized data analysis and tracking tools to monitor warehouse performance, identifying areas for improvement and implementing necessary changes.
- Mentored and trained new product handlers, ensuring a smooth onboarding process and fostering a team-oriented work atmosphere.
- Assisted in the development of training materials for new product handlers, ensuring a comprehensive understanding of company procedures.
- Reduced product damage occurrences through careful handling and adherence to safety protocols.
- Handles and moves products within the warehouse or distribution center.
independent contractor
TMS transportation management services
02.2017 - 11.2020
- Provide parking for the general public for special events such as concerts races and golf tournaments
- Traffic control
debt collector
fma alliance
09.2019 - 02.2020
- Call specific accounts demanding the balance owed for clients such as hospitals or banks
conversion team
Minute Maid park
09.2017 - 02.2018
- Setup areas throughout the park for scheduled business meetings
- Convert areas in specific and special detail
- Set up stages tables, and chairs in specific orders for professional purposes
Education
High School Diploma -
South Houston High School
Houston, TX06.2016
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Package handling
- Route management
- Vehicle maintenance
- Hand-eye coordination
- Route navigation
- Load management
- Street orientation
- Geographical expertise
- Route deliveries
- GPS use
- Vehicle inspections
- Cultural awareness
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
Mail Carrier
DHL Express
04.2024 - 02.2025
Delivery Driver Supervisor
Amazon
10.2022 - 02.2024
Overnight Product Handler
Houston Distributing Company
05.2021 - 10.2022
debt collector
fma alliance
09.2019 - 02.2020
conversion team
Minute Maid park
09.2017 - 02.2018
independent contractor
TMS transportation management services
02.2017 - 11.2020
High School Diploma -
South Houston High School
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