APRIL DREWERY
Packer, Warehouse Selector, Warehouse, Forklift Driver
Nashville,NC
Summary
Results-driven Mail Carrier experienced in route management and customer service. Enhanced operational efficiency through effective problem-solving and teamwork, consistently achieving high customer satisfaction and timely deliveries. Committed to building positive customer relationships and maintaining industry best practices while ensuring safe and efficient mail delivery.
Overview
1
1
Language
26
26
years of professional experience
Work History
Mail Carrier
USPS
06.2016 - Current
- Delivered mail and parcels efficiently, ensuring timely receipt for customers.
- Navigated complex routes to optimize delivery times and minimize delays.
- Maintained accurate records of deliveries and returns to enhance tracking efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline processes and improve operational workflows.
- Trained new staff on route navigation, safety protocols, and customer service standards.
- Managed daily inventory of postal supplies, maintaining adequate stock levels for uninterrupted operations.
- Implemented safe driving practices while navigating challenging terrain and adverse weather conditions.
- Assisted in training new carriers on route navigation and mail delivery protocols to ensure consistency.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction with postal services.
- Monitored vehicle performance and reported maintenance issues to prevent operational disruptions.
- Streamlined sorting processes for incoming mail, improving overall operational efficiency within the office.
Warehouse Worker/ Selector
Bridgestone Firestone
11.2007 - 01.2015
- Operated forklifts and pallet jacks to efficiently move materials throughout warehouse.
- Inspected incoming shipments for accuracy and quality, ensuring compliance with standards.
- Collaborated with team members to optimize workflow and enhance productivity.
- Maintained inventory accuracy through regular cycle counts and system updates.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Packer/Production Line Assembly Worker
Berry Plastics
01.2002 - 11.2007
- Packaged products efficiently to meet daily production targets.
- Operated machinery for accurate packaging and labeling of materials.
- Inspected finished goods for quality assurance and compliance with standards.
- Collaborated with team members to streamline workflow processes.
- Trained new staff on safety protocols and best packing practices.
- Implemented process improvements that reduced packaging errors significantly.
- Maintained inventory accuracy through regular audits and reporting procedures.
- Ensured adherence to safety regulations, promoting a secure working environment.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Cashier
L&L Food Stores
01.2000 - 01.2002
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Trained new staff on register operations and store policies to ensure compliance.
- Collaborated with team members to enhance store layout for improved customer flow.
- Monitored product pricing and promotions, ensuring accuracy at checkout stations.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Edgecombe Community College
Rocky Mount, NCSkills
Safety awareness
Parcel delivery
Weather tolerance
Vehicle loading
Package handling
Mail sorting
Postal regulations
Route management
Mail distribution
Supply management
Report preparation
Vehicle maintenance
Hand-eye coordination
Route navigation
Street orientation
Sorting mail
Scan parcels
Route deliveries
GPS use
Vehicle inspections
Delivery records
Cultural awareness
Service sales
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Punctuality
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Teamwork skills
Team building
Conflict resolution
Goal setting
Professionalism
Record keeping
Time management abilities
Continuous improvement
Timeline
Mail Carrier
USPS
06.2016 - Current
Warehouse Worker/ Selector
Bridgestone Firestone
11.2007 - 01.2015
Packer/Production Line Assembly Worker
Berry Plastics
01.2002 - 11.2007
Cashier
L&L Food Stores
01.2000 - 01.2002
High School Diploma -
Edgecombe Community College