Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth A Blasiman

Salem,Ohio

Summary

Dynamic and dedicated licensed health and life insurance agent with extensive experience in delivering tailored insurance solutions. Proven track record of building strong client relationships and effectively assessing individual needs to provide optimal coverage options. Committed to staying current with industry trends and regulations to ensure clients receive the best advice and support. Passionate about empowering clients through education and personalized service, fostering long-term trust and satisfaction.

Overview

23
23
years of professional experience

Work History

Licensed Health and Life Insurance Agent

Tranzact Insurance Solutions
09.2019 - Current
  • Selling health plans and life insurance policies to eligible clients based on their needs and eligibility
  • Adhering to HIPAA guidelines

Direct Sales Representative

Spectrum
10.2018 - 08.2019
  • Maintain service metrics and standards
  • Handling customer concerns in a timely manner
  • Proper use of empathy and professionalism
  • Leverage exceptional teamwork and interpersonal skills
  • Provide information on current products and offers

Customer Care Representative/Internet and Phone technical support

Spectrum
09.2015 - 10.2018
  • Maintain service metrics and standards
  • Handling customer concerns in a timely manner
  • Proper use of empathy and professionalism
  • Leverage exceptional teamwork and interpersonal skills
  • Handle a wide variety of workflows

Office Assistant

GreenStar Cooperative
03.2015 - 08.2015
  • Handle a wide variety of workflows, including:
  • - Processing orders for customers
  • - Invoicing orders
  • - Bills of lading
  • - Ordering products from vendors
  • - Received on accounts
  • - End of day reports

Customer Care Representative

Anthem Blue Cross and Blue Shield
10.2014 - 02.2015
  • Consistently recognized as a top team contributor
  • Maintain the highest level of service metrics and standards
  • Handling members concerns in a timely manner
  • Proper use of empathy and professionalism
  • Leverage exceptional teamwork and interpersonal skills
  • Handle a wide variety of workflows, including:
  • - Explaining health benefits to members
  • - Being an advocate for the members and making calls to physician’s offices, healthcare facilities, and human resource departments and working until resolution of the issue/concern
  • - Adhering to HIPAA standards

Call Center Representative

InfoCision
04.2013 - 09.2014
  • Consistently recognized as a top team contributor
  • Build high levels of customer retention / loyalty and drive sales
  • Maintain the highest level of service metrics and standards
  • Handling customer concerns in a timely manner
  • Proper use of empathy and professionalism
  • Leverage exceptional teamwork and interpersonal skills
  • Handle a wide variety of workflows, including:
  • - Processing and scheduling work orders for new accounts
  • - Transfers of service, and disconnections
  • - Account verification procedures
  • - Utilize formal scripted procedures
  • - Understanding the proper coding for complex calls
  • - Train new employees through coaching and shared call sessions.

Medical Transcription Specialist

Self-Employed
01.2003 - 01.2013
  • Type and proof-read a variety of medical charts, history, physicals, and operative reports
  • Prepare professional correspondence
  • Highest quality of deliverables within mandated deadlines

Education

High School -

Woodrow Wilson High School
Youngstown, OH

Medical Transcription - undefined

PCDI

Skills

  • Proficient in Microsoft Word and Excel
  • Effective self-motivation
  • Advanced skills in interpersonal interactions
  • Adherence to workplace procedures
  • Strong compliance performance
  • Guiding new agents

Timeline

Licensed Health and Life Insurance Agent

Tranzact Insurance Solutions
09.2019 - Current

Direct Sales Representative

Spectrum
10.2018 - 08.2019

Customer Care Representative/Internet and Phone technical support

Spectrum
09.2015 - 10.2018

Office Assistant

GreenStar Cooperative
03.2015 - 08.2015

Customer Care Representative

Anthem Blue Cross and Blue Shield
10.2014 - 02.2015

Call Center Representative

InfoCision
04.2013 - 09.2014

Medical Transcription Specialist

Self-Employed
01.2003 - 01.2013

Medical Transcription - undefined

PCDI

High School -

Woodrow Wilson High School

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Elizabeth A Blasiman