Elizabeth Acosta
Austin
Summary
Motivated and adaptable professional with a proven ability to excel in fast-paced, customer-focused environments. Skilled in organization, problem-solving, and communication, with experience in resolving challenges effectively and working in a team. Committed to bringing a strong work ethic and a growth mindset to any role.
Overview
3
3
years of professional experience
Work History
Order Specialist
Dillard's
04.2024 - 12.2024
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Handled corporate communication to resolve online order discrepancies and ensure customer satisfaction.
- Trusted by management to address and resolve operational challenges, reporting resolutions promptly.
- Communicated with customers to address order inquiries, changes and cancellations.
- Maintained organized records by filing order documentation systematically.
- Continued duties from previous customer service position.
Customer Service Representative
Dillard's
08.2021 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered constant flow of customer calls with minimal wait times.
- Coordinated the sorting and processing of online orders, collaborating with multiple departments to meet deadlines.
- Efficiently processed orders through various systems, packaging and preparing items for delivery.
- Enhanced customer experience by wrapping gifts and offering personalized service.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12-2024
Skills
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Dependable and responsible
- Organizational skills
- Effective communication
Timeline
Order Specialist
Dillard's
04.2024 - 12.2024
Customer Service Representative
Dillard's
08.2021 - 04.2024
Bachelor of Arts - Psychology
The University of Texas At San Antonio
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