Maria Wright
Order Specialist/ Customer Service
Port Richey,FL
Summary
Dynamic Order Specialist with proven success at Home Shopping Network, enhancing customer satisfaction through effective communication and problem resolution. Leveraged order management systems to boost order accuracy and reduce processing time, while demonstrating strong teamwork and critical thinking skills. Committed to continuous improvement and achieving company objectives.
Overview
1
1
Language
11
11
years of professional experience
Work History
Order Specialist
Home Shopping Network
10.2015 - Current
- Optimized efficiency in customer order processing through effective use of order management systems
- Answer incoming calls through portal and take orders from customers.
- Assistant resolve customers with credit card applications and resolve order discrepancies cancel orders and change orders needed by customers.
- Processed customer orders efficiently using order management systems.
- Resolved order discrepancies and addressed customer inquiries promptly.
- Led initiatives to improve customer satisfaction through effective communication and problem resolution strategies.
- Actively participated in team meetings and training sessions, providing valuable input on ways to improve operational processes and enhance overall team performance.
- Maintained up-to-date knowledge of industry trends, continuously learning about new products or services relevant to our clients'' businesses.
- Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
- Reduced order processing time with thorough attention to detail and efficient multitasking skills.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Boosted customer satisfaction, addressing and resolving any issues or concerns regarding orders promptly and professionally.
- Achieved company KPIs and objectives by consistently meeting or exceeding personal performance targets while maintaining a high level of customer satisfaction.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Adhered to legal regulations to run compliant operations.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Contributed to revenue growth through upselling techniques when communicating with customers about their specific needs or requirements.
- Input order information into system and updated customer accounts to document and track customer orders.
Education
Nursing Science
Howard College
Big Spring, TX08-1989
Skills
Sales support
Order management
Supply chain
ERP systems experience
Data entry skills
Order tracking
Verifying shipments
Tracking packages
Verifying merchandise
Teamwork
Teamwork and collaboration
Customer service
Dependable and responsible
Attention to detail
Time management
Problem-solving abilities
Excellent communication
Reliability
Critical thinking
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Phone and email etiquette
Flexible schedule
Sales experience
Data entry
Self motivation
Product knowledge
Interpersonal skills
Work prioritization
Computer literacy
Goal setting
Professionalism
Product and service recommendations
Continuous improvement
Time management abilities
Issue resolution
Adaptability
Timeline
Order Specialist
Home Shopping Network
10.2015 - Current
Nursing Science
Howard College