John Popham Jr
Grand Junction,CO
Summary
Results-driven Order Specialist with a proven track record in order management and customer service. Expertise in process improvement and team collaboration to enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Order Specialist
Insight
Tempe, AZ
06.2007 - 05.2011
- Managed order processing workflows to ensure timely fulfillment and accuracy in shipments.
- Collaborated with cross-functional teams to resolve order discrepancies and enhance customer satisfaction.
- Analyzed order data to identify trends, improving inventory management strategies.
- Implemented process improvements that reduced order processing time and increased efficiency.
Order Specialist
Startek
Grand Junction, CO
07.2001 - 07.2007
- Trained new team members on order management systems and best practices for accuracy.
- Developed and maintained documentation for standard operating procedures related to order fulfillment.
- Monitored inventory levels, coordinating with suppliers to ensure optimal stock availability.
- Provided insights on customer feedback to drive enhancements in service delivery processes.
Front Desk Supervisor
Country Inn of America
Grand Junction, CO
06.1999 - 09.2001
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff, enhancing team performance and service quality.
- Implemented new scheduling system to optimize staff allocation during peak hours.
- Resolved guest complaints promptly, improving overall satisfaction ratings.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness.
- Developed training materials for new hires, streamlining onboarding process for front desk roles.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
Night Auditor
La Quinta Inn & Suites
Grand Junction, CO
11.1997 - 06.1999
- Conducted nightly audits to ensure financial accuracy and compliance with company standards.
- Managed guest check-ins and check-outs, providing exceptional customer service during night shifts.
- Reconciled daily transactions, identifying discrepancies to maintain accurate financial records.
- Operated property management systems to efficiently process reservations and billing functions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
Bachelor of Arts - Liberal Arts And Sciences
Colorado Mesa University
Grand Junction, CO05.1994
Skills
- Sales support
- Order management
- ERP systems experience
- Supply chain
- Data entry skills
- Order tracking
- Invoicing and billing
- Quick learner
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Dependable and responsible
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Critical thinking
- Active listening
- Decision-making
- Verbal and written communication
- Cash handling
- Phone and email etiquette
- Flexible schedule
- Data entry
- Professionalism
- Interpersonal communication
- MS office
Timeline
Order Specialist
Insight
06.2007 - 05.2011
Order Specialist
Startek
07.2001 - 07.2007
Front Desk Supervisor
Country Inn of America
06.1999 - 09.2001
Night Auditor
La Quinta Inn & Suites
11.1997 - 06.1999
Bachelor of Arts - Liberal Arts And Sciences
Colorado Mesa University
Top Gun. Most Helpful to Beginners
Top Gun was best Data Order Specialist of the month as nominated by peers
Most Helpful to Beginners was being able to help new and all employees as a Subject Maner Expert