Bridgette Kay
North Aurora,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Order Specialist
AT&T
Chicago, IL
05.2015 - Current
- Handle Non Halo and Halo order for IPFLEX / BVOIP
- Working with our partners to within AT&T to care for customer needs. LNS Porting and test and turn up
- Manage tickets for the team in FFLOW and CAG
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Collaborated with internal stakeholders such as accounting and operations departments in order fulfillment activities.
- Processed incoming orders in a timely manner and followed up on any discrepancies or issues.
- Assisted customers with placing new orders, making changes to existing orders, and canceling orders as needed.
- Worked closely with sales team to ensure customer satisfaction throughout the entire ordering process.
- Reviewed customer orders for accuracy and completeness, ensuring that all requirements were met.
- Provided customer service support by responding promptly to inquiries regarding order status and shipment tracking information.
- Handle Non Halo and Halo order for IPFLEX / BVOIPHandle Non Halo and Halo order for IPFLEX / BVOIP
SME
AT&T
Chicago, IL
05.2015 - Current
- Training new team members IPFLEX/BVOIP
- Worked to clean up old stalled orders in EFMS
- Reviewed customer orders for accuracy and completeness, ensuring that all requirements were met.
SR Specialist -Network Support
AT&T
Chicago, IL
12.2010 - 05.2015
- Coordinated with internal teams to complete daily assignments and meet deadlines.
- Analyzed complex problems and identified effective solutions.
- Assessed customer needs and developed solutions to meet those needs.
- Coordinated projects to meet client deadlines, communicating updates to involved parties.
- Reviewed processes and procedures to identify areas of improvement.
Education
Some College (No Degree) - Business Management
Lansing Community College
Lansing, MISkills
- Order Management
- LNP Porting / IPLEX BVOIP
- Systems (EFMS/OMX/OCX/Master Scheduler/CAG/ FFLOW)
- Sales Support
- Shipping Procedures
- Releasing Orders
- Data Entry Skills
- Deadline Management
Affiliations
- Love to work in my yard maintaining the gardens
- Fishing and boating
- Family
References
References available upon request.
Timeline
Order Specialist
AT&T
05.2015 - Current
SME
AT&T
05.2015 - Current
SR Specialist -Network Support
AT&T
12.2010 - 05.2015
Some College (No Degree) - Business Management
Lansing Community College
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