NINA MOORE
Monument Health Home Plus HME
Rapid City,South Dakota
32
years of professional experience
Detail-Oriented Professional experienced in managing patient records, claims processing, and high-volume order entry. Achieved dependable results in deadline-driven medical office settings through organized multitasking and friendly service. Focused on enhancing operational processes and ensuring accuracy in order fulfillment while delivering high-quality customer service.
Work History
Order Specialist
21 Years 2 Months- Processed home medical equipment orders for Monument Health Home Plus patients.
- Verified physician documentation and insurance requirements for order accuracy.
- Reviewed order details for billing, eligibility, and authorization compliance.
- Resolved order issues while supporting daily workflows in home medical services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to accomplish service goals.
- Leveraged software and tools to streamline processes, improving order processing efficiency.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Coordinated multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
Patient Service Representative
7 Years 5 Months- Managed patient intake, verifying demographics, insurance, and referral information for accuracy.
- Coordinated appointments, deliveries, and follow-up communications across patients and clinical teams.
- Resolved patient inquiries regarding medical supplies, orders, coverage, and service requirements.
- Processed documentation, authorizations, and records while maintaining HIPAA compliance.
- Reconciled payments from insurance and selpay
Cashier
3 Years 10 Months- Processed customer purchases accurately using POS systems and multiple tender types.
- Scanned items efficiently while verifying prices, promotions, and product codes.
- Balanced cash drawer, reconciled discrepancies, and maintained secure register procedures.
- Welcomed shoppers with a friendly demeanor and resolved front-end questions with courtesy.
- Bagged groceries carefully to protect fragile items and improve checkout flow.
Education
High School Diploma
Education and High School Diploma Training
Skills
Order management
Insurance verification
Authorization review
Billing compliance
Medical billing
Claims processing
Billing management
Payment processing
Electronic records
Data entry
Problem solving
Attention to detail
Customer service
Personal Information
Title: Order Specialist
Timeline
Order Specialist
Monument Health Home Plus HME
08.2005 - CurrentRead More
Patient Service Representative
Presidents Specialty Health Care Supplies
03.1998 - 08.2005Read More
Cashier
Albertsons Grocery Store
05.1994 - 03.1998Read More
Douglas High School
High School Diploma
Read More