ELIZABETH ADAMS

• Assisted in the preparation and filing of patent applications
• Conducted research on existing patents to ensure compliance and avoid infringement
• Drafted and reviewed legal documents and correspondence related to intellectual property matters
• Prepared and filed necessary documentation with government agencies, such as the United States Patent and Trademark Office (USPTO)
• Ensured that all filings were accurate and submitted in a timely manner while maintaining organized records of intellectual property portfolios
• Managed and maintained intellectual property databases and records

• Provided excellent, fast and friendly customer service at all times
• Accurately scanned items & processed payments via cash, credit card, gift card and raincheck with great attention to detail
• Assisted with controlling customer-flow, opening up new checkout lines to further reduce waiting time for customers when needed
• Assisted customers in person and over the phone regarding questions, concerns and locating various items within the store and at other store locations
• Answered and transferred phone calls to the appropriate departments to assist customers
• Kept the customer service and varying departments, as well as the entire front-end clean, well-stocked and organized at all times
• Properly operated all equipment and chemicals, related to cleaning and moving items in the store, such as hand-jacks, ladders and cardboard baler
• Moved product from the back room to the floor and/or to customers’ vehicles
• Communicated well with Management on a regular basis regarding product expirations, any scanning errors or equipment malfunctions, so as to aid in maintaining an efficient and safe environment
• Conducted inventory counts on a regular basis

Import & Export Coordinator, Seaboard International Forest Products, LLC

• Worked with United States Customs Brokers, Freight Forwarders, USDA and various government agencies, preparing, providing and maintaining accurate documentation to comply with U.S. and foreign regulations
• Identified, analyzed and resolved potential issues relating to import and export orders and documents, truck dispatches, Certificates of Insurance and border crossing documents
• Obtained and created Bills of Lading, Commercial Invoices, Packing Lists and other documents related to the booking of trucks, vessels and railcars, reviewing for accuracy
• Maintained various files by performing internal audits, reporting on results, and updating computer systems to maintain data accuracy and compliance
• Tracked vessels at sea and in port, paying close attention to release and discharge dates
• Coordinated the pick-up and unloading of containers with warehouse agents, trucking companies and customers within the allotted free-time
• Prepared and implemented various documents for railcars as well, such as waybills, diversions and reconsignments
• Tracked railcars as they moved through the United States and Canada, working with railroad representatives to resolve and intercept any potential issues
• Prepared and implemented truck dispatches, keeping in close contact with lumber traders and freight carriers to coordinate material pick-up and delivery dates in a timely manner
• Worked efficiently in other departments running morning reports, entering Accounts Payable, running checks, wires and ACH payments, wrote up and processed adjustments, cancellations, Purchase Orders, Order Confirmations, change orders, debit and credit memos, as well as Accounts Receivable and posting “cash” received
• Continuously provided excellent and attentive internal and external customer service
• Worked with management and traders in providing support for on-going process improvements and maintaining accuracy as it related to various documents and computer data programs
• Continuously trained in all areas of business so that I could continue to act as a back-up when coworkers were out sick or on vacation

• Provided excellent, fast and friendly customer service at all times
• Accurately scanned items & processed payments via cash, credit card, gift card and raincheck with great attention to detail
• Assisted with controlling customer-flow, opening up new checkout lines to further reduce waiting time for customers when needed
• Assisted customers in person and over the phone regarding questions, concerns and locating various items within the store and at other store locations
• Answered and transferred phone calls to the appropriate departments to assist customers
• Kept the customer service and varying departments, as well as the entire front-end clean, well-stocked and organized at all times
• Properly operated all equipment and chemicals, related to cleaning and moving items in the store, such as hand-jacks, ladders and cardboard baler
• Moved product from the back room to the floor and/or to customers' vehicles
• Communicated well with Management on a regular basis regarding product expirations, any scanning errors or equipment malfunctions, so as to aid in maintaining an efficient and safe environment
• Conducted inventory counts on a regular basis

• Handled Placed Capital and Consignment Agreements for representatives on the West Coast
• Managed email boxes and incoming phone calls to provide ongoing support to sales representatives and customers with their needs pertaining to existing or potential future agreements
• Ran customer reports to compile all those whose contracts have expired and those which needed to be renewed, following up with phone and email correspondence
• Ran sales reports to determine whether or not customers were compliant, with regard to their executed agreements, and verified which products were to be renewed, replaced or omitted
• Ran lists of contracts reports to verify all contracts for a particular customer were listed, in order to validate serial numbers corresponding to each product at the customer's location and to renew those which had expired
• Created quotes, which were forwarded to customers for signature, and included very detailed product information, accurate start and end-dates and corresponding serial or batch numbers
• Executed the creation various contracts using templates and based on the specific contract needs of a particular customer, paying close attention to detail so all pertinent information was included accurately
• Worked closely with sales representatives to provide them with accurate and complete documents, to present to their customers for review and signature, which were then processed in the computer system
• Problem-solved, researched and validated various serial numbers, product exchanges & returns, contract types and amendments, along with detailed customer information
• Processed and expedited customer orders in SAP computer program, gathering information from customer submitted faxes, phone calls and emails
• Resolved customer billing discrepancies and compiled pertinent sales data as needed
• Answered incoming customer and field calls, emails and faxes regarding order status, pricing, satisfaction and product availability

• Ensured complete and accurate execution of contracts submitted for processing
• Made sure reseller sell-thru reports were received and they accurately matched the contract terms and conditions
• Served as a liaison between contract negotiators and contract administrators
• Worked closely with sales representatives to ensure all appropriate approvals and paperwork were included in the customer-signed contract package upon submission for processing
• Responsible for meeting monthly, quarterly, and annual submission deadlines
• Maintained accurate records within the contracts database
• Provided requested documentation for all Sarbanes-Oxley audits

• Thoroughly read contracts deciphering which products to book under which customer's account
• Set up customer records, verifying accuracy of the bill-to and ship-to addresses, contacts, phone numbers, etc.
• Responsible for accurately inputting specific information related to a customer record and contract, paying close attention to detail, including: bill-to/ship-to names and addresses, products, contract start and end-dates, pricing, discounts and various product components, and sales commissions
• Monitored internal email boxes for requests from various departments, pertaining to revising and correcting existing contract entries
• Ran various reports by query, making necessary revisions, so that accuracy within the system remained precise for each contract entry and customer record
• Pulled, read, and reviewed contracts, preparing packages for audits
• Accurately filled out tracking sheets with each contract so as to forward the completed package through the line of process, in order for the customer to be invoiced correctly and to receive the exact products they ordered
• Worked with other members on the Contracts Team as well as those in other departments to resolve any issues that may have arisen

• Worked with United States Customs Brokers, Freight Forwarders, USDA and various government agencies, preparing, providing and maintaining accurate documentation to comply with U.S. and foreign regulations
• Identified, analyzed and resolved potential issues relating to import and export orders and documents, truck dispatches, Certificates of Insurance and border crossing documents
• Obtained and created Bills of Lading, Commercial Invoices, Packing Lists and other documents related to the booking of trucks, vessels and railcars, reviewing for accuracy
• Maintained various files by performing internal audits, reporting on results, and updating computer systems to maintain data accuracy and compliance
• Tracked vessels at sea and in port, paying close attention to release and discharge dates
• Coordinated the pick-up and unloading of containers with warehouse agents, trucking companies and customers within the allotted free-time
• Prepared and implemented various documents for railcars as well, such as waybills, diversions and reconsignments
• Tracked railcars as they moved through the United States and Canada, working with railroad representatives to resolve and intercept any potential issues
• Prepared and implemented truck dispatches, keeping in close contact with lumber traders and freight carriers to coordinate material pick-up and delivery dates in a timely manner
• Worked efficiently in other departments running morning reports, entering Accounts Payable, running checks, wires and ACH payments, wrote up and processed adjustments, cancellations, PO'S, OC's, change orders, debit and credit memos, as well as Accounts Receivable and posting 'cash' received
• Continuously provided excellent and attentive internal and external customer service
• Worked with management and traders in providing support for on-going process improvements and maintaining accuracy as it related to various documents and computer data programs
• Continuously trained in all areas of business so that I could continue to act as a back-up when coworkers were out sick or on vacation