Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Alderson

Nashville,United States

Summary

Dedicated Account Manager with over 5 years of experience developing and maintaining client relationships. Proven track record of securing and developing new accounts generating over $2 million in revenue. Over 6 years of customer service experience, specializing in communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.

Overview

16
16
years of professional experience

Work History

Account Manager

Wex
10.2019 - Current
  • Managed approximately 70 corporate accounts, maintaining relationships with existing clients and generating new business
  • Resolve client inquiries in a timely manner while delivering quality customer service with each interaction
  • Manage client funding process ensuring any advances or releases are in line with credit policy and any issues or concerns have been addressed or disclosed to management
  • Assist clients with account maintenance, billing questions, payments, and invoices via phone, email, chat and fax
  • Manage 50+ major accounts generating $5M in annual revenue, serve as the point of contact for clients, identify solutions to complex issues, and achieve a 97% customer satisfaction rating
  • Provide a monthly/quarterly review of clients with leadership

Senior Recovery Analyst

Optum
10.2018 - 10.2019
  • Provide claims expertise support by reviewing, researching, investigating, negotiating, and resolving all types of claims as well as recovery and resolution for health plans, commercial customers, and government entities
  • Taking 60+ inbound calls from providers and/or make outbound calls to providers to discuss and resolve outstanding overpayments
  • Analyze, identify trends, and provide inventory and or client updates as necessary
  • Provide general claims support by reviewing and processing claims
  • Communicate professionally with the providers to ensure the company is meeting the needs and expectations of the client; build a good rapport with the provider contacts by establishing professional working relationships to ensure timely recoveries

Account Manager

Comdata
01.2015 - 10.2018
  • Serves as primary contact for 200+ assigned customers and internal resource for client day to day questions, escalations, and is a back-up for other departments
  • Respond to inbound emails, fax, chat, and phone calls within SLA requirements per contracts
  • Client support activities including account maintenance, setting up new accounts, order processing, user security, report generation, reconciliation, funding, and billing questions
  • Makes decisions regarding the set up and support of the clients assigned to their care
  • Effective at proactively seeking customer impacting information and data, can interpret, act and update data effectively and demonstrates exceptional multi-tasking skills

Customer Service/Mobile Tech Rep

Asurion
06.2008 - 03.2013
  • Provided customer service for an average of 60+ calls per day while answering customer inquiries, solving problems, and providing accurate insurance information
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution
  • Assisted clients in filing insurance claims helping clients locate and lock mobile device
  • Researched and resolved customer issues in a timely manner

Education

Diploma -

Hillsboro High School

Skills

  • Effective oral and written communication skills
  • Advanced critical thinking skills
  • Analytical and problem solving skills
  • Strong customer service and leadership skills
  • Flexible/Adaptable to change
  • Strong Microsoft Office skills
  • Fast learner with ability to multi-task
  • Advanced account reconciliation and auditing accounting knowledge skills
  • Detail Oriented

Timeline

Account Manager

Wex
10.2019 - Current

Senior Recovery Analyst

Optum
10.2018 - 10.2019

Account Manager

Comdata
01.2015 - 10.2018

Customer Service/Mobile Tech Rep

Asurion
06.2008 - 03.2013

Diploma -

Hillsboro High School

Similar Profiles

CREATE PROFILE
Elizabeth Alderson