Elizabeth Aleilo
Meritworld Hairbraiding
Stockbridge
6
years of professional experience
Motivated and dependable high school graduate with customer service experience and strong communication skills. Experienced working in fast paced environments while providing excellent service to customers. Active in leadership and community service organizations throughout high school, demonstrating teamwork, responsibility, and time management skills. Seeking a customer service position where I can continue developing professionally and contribute positively to a team.
Work History
Customer Service Manager
6 Years 2 Months- Led customer service team, enhancing service quality and customer satisfaction.
- Developed training programs for staff, improving operational efficiency and knowledge retention.
- Implemented feedback mechanisms to identify customer needs and drive service improvements.
- Analyzed customer service metrics to identify trends and implement strategic enhancements.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Cashier
1 Year 11 Months- Processed customer transactions accurately and efficiently in fast-paced environment.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted in training new cashiers on point-of-sale systems and customer service standards.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma
- Dual enrolled student
- Completed College Algebra and Sociology coursework
- Completed Advanced Placement (AP) courses
Awards
- summa cum laude graduate
- BETA certification of completion
- NHS Award of completion
- 3.9 GPA
- Extracurricular Activities: Flag football manager (2 years)
- National honors society- Member
- Beta club- Member
- Wellness Ambassador- Member
- Student engagement- Member
- Student Government Association (SGA)- Member
Skills
Customer service
Problem-solving
Microsoft outlook
word
and Excel
Customer focused
Time management
Decision-making
Cash handling
Team building and leadership
Staff training
Languages
English
Native or Bilingual
yoruba
Native or Bilingual
Interests
Baking
Music
Gym Workouts
Volunteering
community service
Cooking
Timeline
Cashier
Arby's
05.2024 - 04.2026Read More
Customer Service Manager
Meritworld Hairbraiding
04.2020 - CurrentRead More
Dutchtown High School
High School Diploma
Read More