ELIZABETH ALONSO
TULSA
Summary
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
11
11
years of professional experience
Work History
BILLING REPRESENTATIVE
Tulsa Dermatology Clinic
07.2023 - Current
- Resolved billing inquiries, ensuring customer satisfaction and prompt issue resolution.
- Processed insurance claims and payments accurately to maintain revenue flow.
- Collaborated with medical staff to clarify billing procedures and patient accounts.
- Collects copays.
- Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
FINANCIAL COUNSELOR
Ascension St. John Hospital
12.2019 - 07.2023
- Analyzed patient financial data to determine eligibility for assistance programs.
- Facilitated financial counseling sessions, providing guidance on payment options and resources.
- Collaborated with healthcare providers to optimize patient billing processes and reduce discrepancies.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
PATIENT ACCESS SPECIALIST
Ascension St. John Hospital
06.2015 - 12.2019
- Coordinated patient registrations and insurance verifications to ensure accurate data collection.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Responsibilities may vary over time, required to perform other duties as required for the efficiency and effectiveness of the department and job role.
Education
High School Diploma -
Nathan Hale High School
Tulsa, OKSkills
- Customer relations skills
- Data entry experience
- Payment processing
- Detail oriented
- Money handling
- Multitasking
Timeline
BILLING REPRESENTATIVE
Tulsa Dermatology Clinic
07.2023 - Current
FINANCIAL COUNSELOR
Ascension St. John Hospital
12.2019 - 07.2023
PATIENT ACCESS SPECIALIST
Ascension St. John Hospital
06.2015 - 12.2019
High School Diploma -
Nathan Hale High School