Elizabeth Alston
Spring,TX
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Dispatcher
Home Security Systems Inc
Houston, TX
05.2013 - 02.2022
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Responded to an average of 60 + calls per day to execute service or requests for emergency and routine assistance.
- Trained three new employees in various procedures
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Customer Service Representative
Asurion
Houston , TX
03.2003 - 12.2012
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with filing claims to replace their damaged or lost/stolen phones
- Handled over 80 calls per shift
Education
Associate of Applied Science - Radiology
Lone Star College System
Spring, TX05.2024
Skills
- Call Center Software
- Fluent in Spanish
- Verbal and Written Communication
- Customer Service
- Microsoft Office
- Task Prioritization
- Mentoring and Coaching
Timeline
Dispatcher
Home Security Systems Inc
05.2013 - 02.2022
Customer Service Representative
Asurion
03.2003 - 12.2012
Associate of Applied Science - Radiology
Lone Star College System
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