Summary
Overview
Work History
Education
Skills
Awards Recognitions Volunteer Work
Timeline
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ELIZABETH SOUTHARD

Madison,Ohio

Summary

Personable and dedicated Customer Service Representative with extensive experience in manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Talented communicator with strong conflict resolution, data entry and mentoring skills.

Overview

28
28
years of professional experience

Work History

Inside Sales Customer Support Specialist

MidWest Materials
Perry, Ohio
06.2018 - Current
  • Track and report inventory levels to ensure adequate stock to meet customer demand
  • Monitor shipping schedule to ensure ontime deliveries
  • Process customer purchase orders according to customer specifications
  • Research and document customer complaints with all relevant facts and data

Customer Service Representative

Hearthside Food Solutions
McComb, Ohio
01.2001 - 03.2018
  • Processed customer orders via EDI, fax and email, accessed customer order management systems to report shipments and inventory
  • Confirmed production schedules, identified and resolved conflicts
  • Trained co-workers and acted as customer service advisor to other Hearthside locations
  • Managed logistics through communication with carriers, warehouses and distribution centers
  • Monitored inventory at five locations

Administrative Assistant

Louisville Title Agency
Bowling Green, Ohio
09.1995 - 01.2001
  • Compiled legal documentation on liens, deeds and judgments through court records
  • Created title insurance commitments and policies
  • Received telephone calls and accurately obtained detailed information in order to provide a quote for service
  • Assisted in maintaining extensive file management system

Education

Business Management

Owens Community College
Findlay, OH

Skills

  • Professional Telephone Demeanor
  • Experienced in SAP, ERP systems
  • Recognized by customers for excellent care
  • Energetic work attitude
  • Analytical and problem solving capabilities
  • Adaptive team player
  • Customer Service
  • Shipping and Receiving Understanding
  • Multi-Task Management
  • Microsoft Office Expertise

Awards Recognitions Volunteer Work

  • Awarded Certificate of Performance for outstanding customer care - 11/01/17
  • Served as VFW Auxiliary President for 5 years

Timeline

Inside Sales Customer Support Specialist

MidWest Materials
06.2018 - Current

Customer Service Representative

Hearthside Food Solutions
01.2001 - 03.2018

Administrative Assistant

Louisville Title Agency
09.1995 - 01.2001

Business Management

Owens Community College

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ELIZABETH SOUTHARD