Elizabeth Soto
Austin
Summary
Dynamic Patient Service Representative with extensive experience at Texas Orthopedics Sports and Rehabilitation. Proven ability to enhance patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in HIPAA compliance and insurance verification, adept at managing high call volumes while maintaining professionalism and accuracy in patient records.
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Texas Orthopedics Sports and Rehabilition
02.2024 - 02.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used [Software] to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Medical Receptionist and Medical Assistance
Arthritis Relief Center
08.2023 - 10.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Managed patient appointments efficiently, reducing wait times significantly.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Medical Assistant
Laurence Chu Md Facs
08.2014 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
Education
Medical Assistant Diploma - Medical
Everest College
Austin, TX08-2013
High School Diploma -
Del Valle High School
Del Valle, TX05-2010
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- [Language] fluency
- Phone etiquette
- Check-in coordination
- Front desk supervision
- Routing lab results
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
Texas Orthopedics Sports and Rehabilition
02.2024 - 02.2025
Medical Receptionist and Medical Assistance
Arthritis Relief Center
08.2023 - 10.2024
Medical Assistant
Laurence Chu Md Facs
08.2014 - 06.2023
Medical Assistant Diploma - Medical
Everest College
High School Diploma -
Del Valle High School
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