Elizabeth Alvarez
Oxnard
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
As well experienced with maintaining secure premises and ensuring safety protocols. Excellent communication and observation techniques to monitor and manage potential risks. Knowledge of conflict resolution and incident response to handle situations calmly and efficiently.
Overview
4
4
years of professional experience
Work History
Security Guard Supervisor
Allied Universal Security Services
04.2025 - Current
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Monitored alarm systems to ensure prompt response to any triggered alerts or potential threats within the facility''s premises.
- Conducted routine patrols to deter criminal activity and identify potential hazards.
- Documented incidents and prepared reports for management review, ensuring accuracy and detail.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Assistant Manager
GUESS Factory
08.2021 - 05.2025
- Assisted in daily operational tasks to ensure efficiency and productivity
- Collaborated with team members to streamline project workflows
- Supported customer service initiatives to enhance client satisfaction.
- Handled escalating problems to improve customers relations, maintain brand loyalty and recapture lost revenue opportunities
- Analyzed sales data to identify trends and opportunities to growth or improvement within store
- Worked closely with manager to develop strategies for improving sales and a customer satisfaction
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately
- develop strategies and plans for new product
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Utilized surveillance technology to monitor activities, ensuring compliance with company policies and safety standards.
- Collaborated with management to design training programs focused on employee awareness of loss prevention practices.
Security Guard
Professional Security Consultants
02.2023 - 02.2025
- Monitored premises to ensure safety and security of all personnel and property.
- Conducted regular patrols, identifying and addressing potential hazards or security breaches.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Led team meetings to discuss challenges, share insights, and improve operational performance.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Monitored CCTV systems to identify and report suspicious activities, enhancing overall security.
Education
Hueneme High School
Oxnard, CAAssociate of Arts - Criminal Justice
Ventura College
Ventura, CA05-2023
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Goal setting
- Verbal and written communication
- Security camera monitoring
- Workplace safety
Timeline
Security Guard Supervisor
Allied Universal Security Services
04.2025 - Current
Security Guard
Professional Security Consultants
02.2023 - 02.2025
Assistant Manager
GUESS Factory
08.2021 - 05.2025
Hueneme High School
Associate of Arts - Criminal Justice
Ventura College
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