ELIZABETH AMOROSO

• On call every other weekend.
• Process monthly tenant rents for deposit.
• Answer all incoming calls 24/7
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Implement work order in portfolio.

• Supports Specialty Leasing Manager with tenant relations, onboarding new tenants. Drawing contracts, showing spaces, maintaining lease files, and monthly sales collections.
• Verified tenant incomes and other information before accepting lease applications.
• Processes monthly rent payments for 75+ specialty tenants.
• Developed and enforced policies and procedures for compliance with company policies.
• Troubleshot tenant's concerns and recommended corrective actions to resolve issues..
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Pre-screened resumes prior to hiring.
• Developed and implement packets for onboarding orientation programs for new employees..
• Conduct phone calls or meetings to create shortlist of qualified candidates. Maintain database on employees for availability.

• Entered data into computer systems accurately using Microsoft Office.
• Identified data entry errors and reported to necessary departments.

• Customer Care Representative –Bilingual (2012–2015)
• Assistant Supervisor (2005–2012)
• Training & Development Coordinator (2001–2005)
• Customer Care Specialist (2000–2001)
• Customer Service Assistant (1998–2000)
• Material Handler (1998–1998)

Joined Gymboree as a Material Handler and rapidly promoted to positions of increased responsibility for recommending improvements to operational efficiency and delivering outstanding customer service. Handled up to 100 calls and emails per day; processed product orders, resolved delivery errors, and supported other departments as Customer Care Representative.