Elizabeth Anderson
Nampa,ID
Summary
Seasoned in team building, change management, implementing sales performance improvement and growth while maintaining positive attitude and approachability. Driven, independent worker well versed in handling all job duties from a remote location utilizing technological systems.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Customer Engagement Rep II
MWI Animal Health
Boise, ID
11.2018 - Current
- 2022 Avg Sales per phone call $10.5K, top of Inside Sales department for Companion Animal
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase sales by 12.7% over 2021 FY company goal objective.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provide suggested orders based on purchase history to help customer's maximize their buying power and maintain successful business strategies.
- Resource for products and industry news, facilitate research process to get customer's information requested so as to save them time
- Facilitated Returns, Account Maintenance, Website Ordering Assistance, Backorders, Quotes
Inside Sales Assistant Mgr & Trainer
MWI Animal Health
Boise, ID
01.2012 - 11.2018
- Provide team of 35 ISRs with management needs when Manager was unavailable
- Monitored work schedules, call volumes, and implemented PTO adjustments
- Scheduled MFG weekly meetings and assisted them with Blitzes
- Coached sales team both collectively and individually to help each employee achieve monthly goals and improve performance and efficiency
- Established training program and implemented onsite and remotely for new hires and acquisition teams in Inside Sales
- Department Representative in several interdepartmental project committees, provided training for other company departments, liaison for inside sales at corporate headquarters
- Exceeded sales goals and provided superior customer service of large sales territory in California
- Demonstrated respect, friendliness and willingness to help wherever needed
Inside Sales Trainer
MWI Animal Health
Boise, ID
10.2007 - 01.2012
- Developed and provided ISRs with technical and procedural guidance
- Performed training sessions on how to utilize appropriate resources to implement and improve efficiency
- Established reference point person for internal departments on MWI systems and industry needs
- Researched, planned, developed and organized several training programs and sessions
- Initiated development and maintained ISR procedural and 200 page training manual, and weekly instructional emails
- Evaluated and reported progress of new hires during training
- Develop and maintain Internal Inside Sales Training SharePoint Site
- Managed 2 large sales territories in California while meeting or exceeding sales goals
Inside Sales Representative
MWI Animal Health
Boise, ID
11.2004 - 10.2007
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Assist customers with online ordering, templates, account history and inventory management
- Work with field rep partners to gather information and target appropriate specials and programs to benefit MWI, Vendors and customers
- Applied mathematical skills to calculating amounts to close on suggested promotional orders
- Determined customer needs, delivered solutions and overcame objections through consultative selling skills
- Stayed current in knowledge of animal health industry, available products, and company tools to best serve customers needs
- Managed two large territories in California
Skills
- Motivate to Exceed Sales Goals
- Project Management
- Professional Presentations
- Complaint Resolution
- Multitasking and Prioritization
- MS Office, Zoom, Learning New Systems
- Change Management
- Revenue Forecasting
- Report Usage/Instructions
- Microsoft Office, Learning New Systems
Certification
Certified Veterinary Technician- 2000
Boise State University 1993-1999
University of Arkansas at Little Rock 1992-1993
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Customer Engagement Rep II
MWI Animal Health
11.2018 - Current
Inside Sales Assistant Mgr & Trainer
MWI Animal Health
01.2012 - 11.2018
Inside Sales Trainer
MWI Animal Health
10.2007 - 01.2012
Inside Sales Representative
MWI Animal Health
11.2004 - 10.2007
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