Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
Pandora Jewelry
04.2024 - Current
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Freelance Hair Stylist
HAIR IS ART
07.2016 - Current
Built strong relationships with customers by providing personalized advice based on their individual needs
Worked closely with other stylists to create unique styles for customers' individual needs
Educated clients on the latest trends in hair fashion and care products.
Sales Supervisor
ISABEL MARANT
12.2019 - 02.2024
Resolved customer complaints promptly in a professional manner while ensuring high standards of service quality
Took initiative to increase selling skills among team members
Mentored sales team to use tools and techniques for best sales success.
Operations Manager
CREATIVE MARKETING ALLIANCE
03.2011 - 09.2014
Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
Prepared promotions for participating hotels in Barbados & Mexico
Completed and submitted VIP requests and amenity forms, donation letters and certificates/vouchers
Created and submitted expense reports for managers.
Sales & Marketing Assistant
JW MARRIOTT HOTEL
11.1999 - 07.2004
Implemented effective lead generation strategies through cold calling and emailing prospects
Prepared group, catering and corporate contracts
Assisted managers with special events
Assembled sales kits, press kits and wedding menu packets.
Education
Associate in Science (A.S.) in Hospitality Management -
Berkeley College
New York, NY
01.2012
Skills
Problem-Solving
Customer Service
Customer experience
Customer Service and Engagement
Retail Operations
Team Building and Leadership
POS Systems
Employee Scheduling
Upselling and Cross Selling
Goals and performance
References
References available upon request
Timeline
Assistant Store Manager
Pandora Jewelry
04.2024 - Current
Sales Supervisor
ISABEL MARANT
12.2019 - 02.2024
Freelance Hair Stylist
HAIR IS ART
07.2016 - Current
Operations Manager
CREATIVE MARKETING ALLIANCE
03.2011 - 09.2014
Sales & Marketing Assistant
JW MARRIOTT HOTEL
11.1999 - 07.2004
Associate in Science (A.S.) in Hospitality Management -
Berkeley College
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