Brandy Castro
El Paso,TX
Summary
Experienced Patient Care Specialist with a passion for patient advocacy and providing quality care. Skilled in developing individualized treatment plans, administering medications, and providing emotional support. Patient Care Specialist with a strong commitment to providing quality care to patients. Skilled in developing individualized treatment plans, managing patient records, and coordinating care with other medical professionals. Patient Care Specialist with a track record of providing excellent care to patients in a hospital setting. Proven ability to build relationships with patients, administer medications, and coordinate care with other medical professionals. Patient Care Specialist with a demonstrated commitment to providing quality care to patients. Expertise in developing individualized treatment plans, building relationships with patients, and coordinating care with other medical professionals.
Experienced Optometric Technician with excellent attention to detail and communication skills. Committed to helping licensed practitioners deliver top-quality care to patients. Highly competent in using industry standard equipment and instruments to conduct testing under direction of licensed optometrist.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optometric Technician
University Eye Center
El Paso
11.2025 - Current
- Assisted optometrists during patient examinations and procedures.
- Prepared examination rooms and maintained cleanliness of equipment.
- Recorded patient history and updated electronic health records accurately.
Patient Care Specialist
Providence Gastroenterology & Liver Associates
El Paso, TX
04.2023 - 09.2024
- Participated in patient rounds, providing input on patient care and progress.
- Provided guidance and support to family members, helping them to understand their loved one's medical condition.
- Performed daily assessments and implemented intervention strategies to ensure timely and appropriate medical treatment.
- Maintained a safe and clean environment for patients, ensuring that all infection control standards were met.
- Established and maintained strong relationships with other healthcare professionals, including physicians and nurses.
- Assisted in the coordination of patient transfers and admissions, ensuring that all paperwork was completed accurately.
Customer Service Rep
GECU
El Paso, TX
01.2021 - 01.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented and developed customer service training processes. Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Answered customer telephone calls promptly to avoid on-hold wait times. Managed timely and effective replacement of damaged or missing products.
- Provided primary customer support to internal and external customers. Educated customers about billing, payment processing and support policies and procedures.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier Supervisor
PLS Check Cashing
El Paso, TX
03.2023
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
Education
CERTIFIED CLINICAL MEDICAL ASSISTANT PROGRAM -
WESTERN TECHNICAL COLLEGE
El Paso, TX 09.2025 - 11/2025
Skills
- Administrative Duties
- Customer Service
- Taking History
- Clinic Maintenance
- Stress Management
- Facility Maintenance
- Appointments Scheduling
- Electronic health records
- Care coordination
- Clinical assistance
- Customer service
- Infection control
Certification
- HIPAA Certification, NHA, 2025
- EKG Certification, NHA, 2025
- PersonAbilitiy, NHA, 2025
- CPR and BLS Certification, American Heart Association, 2025
- Phlebotomist Certification, 2025
- CCMA Certification, 2025
Languages
- English
- Spanish, Native
- English, Native
Career Skills
- Experienced Patient Care Specialist with a passion for patient advocacy and providing quality care.
- Skilled in developing individualized treatment plans, administering medications, and providing emotional support.
- Strong commitment to providing quality care to patients.
- Skilled in managing patient records and coordinating care with other medical professionals.
- Track record of providing excellent care to patients in a hospital setting.
- Proven ability to build relationships with patients and coordinate care with other medical professionals.
- Demonstrated commitment to providing quality care to patients.
- Expertise in developing individualized treatment plans and building relationships with patients.
Timeline
Optometric Technician
University Eye Center
11.2025 - Current
CERTIFIED CLINICAL MEDICAL ASSISTANT PROGRAM -
WESTERN TECHNICAL COLLEGE
09.2025 - 11/2025
Patient Care Specialist
Providence Gastroenterology & Liver Associates
04.2023 - 09.2024
Cashier Supervisor
PLS Check Cashing
03.2023
Customer Service Rep
GECU
01.2021 - 01.2022