KARI NGUYEN
Ankeny,Iowa
Summary
Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Optometric Technician
Premier Vision Clinic
02.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
Patient Experience Representative
The Iowa Clinic
07.2023 - 01.2024
- Greeted patients warmly upon arrival and provided them with the necessary forms to complete their visits
- Adhered to HIPAA regulations when handling confidential medical information
- Performed data entry tasks accurately and efficiently to ensure accurate patient records were maintained
- Verified patient insurance coverage before scheduling appointments or providing treatment
Optometrist Technician
Huseman Eye Care
10.2020 - 07.2023
- Administrative Duties Reliable and Punctual Customer Experience Medical History Collection
- Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
- Actively participated in staff meetings to discuss clinic operations, brainstorming ideas for improvements and sharing best practices among colleagues.
- Enhanced patient experience by providing clear instructions and guidance during various testing procedures.
Barista Shift Supervisor
Starbucks Coffee Company
12.2017 - 04.2021
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
- Helped customers complete purchases, locate items, and join rewards programs to promote loyalty, satisfaction, and sales numbers
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
Associate of Science and Arts -
Des Moines Area Community College
05.2024
High School Diploma -
Roosevelt High School
05.2019
Skills
- Administrative Duties
- Diagnostic Imaging
- Eye Health Assessment
- Reliable and Punctual
- Customer Experience
- Medical History Collection
Timeline
Optometric Technician
Premier Vision Clinic
02.2024 - Current
Patient Experience Representative
The Iowa Clinic
07.2023 - 01.2024
Optometrist Technician
Huseman Eye Care
10.2020 - 07.2023
Barista Shift Supervisor
Starbucks Coffee Company
12.2017 - 04.2021
Associate of Science and Arts -
Des Moines Area Community College
High School Diploma -
Roosevelt High School
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