Elizabeth Astello
Sachse,TX
Summary
Dynamic hospitality leader with a proven track record at P. F. Chang's China Bistro, excelling in guest satisfaction and team collaboration. Leveraged problem-solving skills to enhance service standards and foster a positive atmosphere, while implementing effective communication strategies. Strong organizational abilities complemented by a commitment to workplace safety and compliance.
Overview
8
8
years of professional experience
Work History
Hospitality Leader
P. F. Chang's China Bistro
Dallas, TX
03.2024 - Current
- Supervised front-of-house service standards, ensuring consistent hospitality and guest satisfaction.
- Coordinated shift openings, closings, and floor coverage to maintain smooth restaurant operations.
- Enforced food safety, cleanliness, and compliance standards across all service areas.
- Facilitated effective communication channels between departments, fostering a collaborative atmosphere that promoted teamwork and efficiency.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Server/Bartender
Chuy's Tex-Mex
Dallas, TX
07.2021 - 12.2023
- Managed multiple tables and priorities while maintaining accuracy, professionalism, and attention to detail.
- Introduced loyalty programs that encouraged return visits from guests through attractive incentives and personalized experiences.
- Followed food safety, sanitation, and alcohol service procedures to ensure compliance and safe service.
- Maintained strong knowledge of menu items, ingredients, specials, and dietary options to answer guest questions.
- Built positive relationships with guests and encouraged repeat business through excellent customer service.
Secretary
D&D Drywall
Lewisville, TX
01.2019 - 06.2021
- Scheduled appointments, meetings, and jobsite coordination to support daily office operations.
- Processed invoices, purchase orders, and payment documents to support bookkeeping workflows.
- Performed accurate and efficient data entry into computer systems, databases, and spreadsheets.
- Tracked employee time entries and assisted with payroll documentation and corrections.
Education
High School Diploma -
Leonard High School
Leonard, TX06.2018
Skills
Workplace safety
Data-driven decision making
Teamwork and collaboration
Problem-solving
Organizational skills
Timeline
Hospitality Leader
P. F. Chang's China Bistro
03.2024 - Current
Server/Bartender
Chuy's Tex-Mex
07.2021 - 12.2023
Secretary
D&D Drywall
01.2019 - 06.2021
High School Diploma -
Leonard High School