Elizabeth Aubrey

• Supports daily front office and administrative operations, including scheduling, payments, client communications, and record management.

• Provides guidance, training, and performance support to front desk associates to ensure consistent service standards and smooth operations.

• Assists with onboarding and coaching of new team members.

• Leads team meetings and contribute to operational planning and workflow improvements.

• Maintains high client satisfaction and support ongoing membership sales and retention initiatives.

• Managed front desk operations including client check-ins, scheduling, phone support, and payment processing.

• Utilized consultative sales techniques to educate clients and enroll them in membership programs.

• Handled membership changes and cancellations with professionalism, focusing on client retention and trust.

• Maintained a welcoming, organized, and efficient spa environment.

• Delivered consistent, high-quality customer service in a fast-paced environment.

• Addressed customer needs, questions, and concerns to ensure positive experiences.

• Maintained cleanliness, organization, and accuracy while handling transactions.