Daniel Sambolin

• Triage incoming calls to coordinate effective responses.
• Direct and monitor inbound calls, call receiving techniques in compliance with communication, quality and performance standards.
• Assigned units emergency and non emergency calls in which they will assess patients and determine priority transport.
• Communicated with units and notify hospitals with notifications of patients status and proper supervisors
• Troubleshoot any incident with patients, facility or contracts.
• Performed data entry: input emergency stat calls and non emergency calls in computer for dispatch to assign calls to units.
• Confirmed with facilities on schedule pickups, correct demographics and insurance information.
• Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
• Handled inbound contacts and provided customer service according to departmental policies and procedures

• Triaged incoming calls to coordinate effective responses.
• Directed and monitored inbound calls, call receiving techniques in compliance with communication, quality and performance standards.
• Assigned units emergency and non emergency calls in which units will assess patients and determine priority transport.
• Communicate with units and notify hospitals with notifications of patients status and proper supervisors
• Troubleshoot any incident with patients, facility or contracts.
• Performed data entry: input emergency stat calls and non emergency calls in computer for dispatch to assign calls to units.
• Confirmed with facilities on scheduled pickups, correct demographics and insurance information.
• Synced all information to individual call as information becomes available.
• Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
• Handled inbound contacts and provided customer service according to departmental policies and procedures.

●Assigned and oversaw daily reports
● Ordered and Stocked parts by daily worksheets, created repair/serviced/preventative maintenance work orders for ambulances
●Created repair/serviced/preventative maintenance work orders for TLC vehicles going for DOT inspections.
● Managed emergency fleet road calls as they arise
● Catalogued work orders by vehicle and date of service
● Crossed referenced parts delivery tickets to vehicle serviced forms
● Ordered ford parts by VIN number
● Managed weekly employee payroll

• Supervised the daily turnout of 100-150 individuals and ending their shifts
• Supervised a daily logistical staff of 8 to 10 individuals
• Trained all new staff members joining the department
• Inspected, maintained and assured vehicles where operational for daily use
• Inspected, maintained and assured medical equipment where
  operational for daily use.
• Ordered medical supplies needed for daily operational usage
• Ordered uniforms for company distribution
• Performed troubleshooting and repair for electric devices used in the field.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival
• Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  

• Trained in CPR and AED
• Performed basic EMT-D duties such as patient assessment, critical care transport, pediatric transport, monitor and maintain patient status
• Maintained ambulance & equipment in good working order.
• Field Training Officer: Trained new EMTs how to properly transfer, transport patients, how to correctly take vitals and properly fill out ACR's and present patient to ER staff.
• Logistics operation; assign & order BLS/ALS equipment, BLS supply inventory, Ambulance Care Reports, order and fill oxygen cascades and portable tanks for crews.
• Assisted supervisors, supervised crews during the day, address problems,check Ambulance Care Report for deficiencies. Hazmat control: contained and deposed hazardous materials. Act and participate as standby units at special events.
• Assistant instructor for EVOC- Emergency Vehicle Operator Course.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival