Elizabeth Azar
O'Fallon,MO
Summary
Efficient Referral Coordinator with 8 years of increasing responsibility in healthcare industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Interested in shifting career to Utilization management specialization.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
SSM Health Heart And Vascular
St Peters, MO
05.2016 - 05.2023
- Standardize workflow and streamline process for Authorization and referral team established in May 2014
- Oversee review and processing of all prior authorizations and referrals, processing up to 40 authorizations per day and average 60 referrals per week.
- Strong skills in utilizing insurance online IVR system, telephonic or written authorization information with clinical documentation.
- Responsible for all St Louis Region cardiology diagnostic imaging, procedures and surgeries for SSM Health Heart and Vascular managing and working closely with 60+ providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Provided leadership, guidance and support to staff members.
- Analyzed trends and data to inform decision-making and program development.
Biller
SSM Heath Heart And Vascular
St. Peters, MO
05.2014 - 07.2016
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential in compliance with HIPPA guidelines.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Communicated with insurance providers to resolve denied claims and resubmitted with turnover rate of 95%.
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Determined proper codes for medical records and patient services.
Education
High School Diploma -
Timberland High School
Wentzville, MO05.2010
Skills
- Epic/EMR/ HIPPA experience
- MS Office Expertise
- CPT Coding
- Specialist Referrals
- Physician Authorizations
- Quality Patient Care
- Multi-Line Phone Proficiency
- Patient Scheduling
- Specialty Care
- Compassionate Communication
- PET Scans
- Medical Terminology
- Tech-Savvy
- Managing Office Supply Inventory
- Administration
- Employee Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
Referral Coordinator
SSM Health Heart And Vascular
05.2016 - 05.2023
Biller
SSM Heath Heart And Vascular
05.2014 - 07.2016
High School Diploma -
Timberland High School
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