Elizabeth Bailey
Austin,Tx
Summary
Committed and hardworking Individual with 9 years of experience in customer service. Well-rounded leader with talent for supervising and communicating with my team. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
9
9
years of professional experience
Work History
Leasing Professional
Kairoi Residential
08.2023 - Current
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Received a 100% from a secret shopper, this would include hitting the proper marks on phone conversation as well as portraying the property within managements guidelines.
Server, Catering
Hanks
08.2020 - Current
- Actively participated in planning menus for restaurant and for event catering.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided professional beverage service, including wine selection guidance and pairing recommendations.
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
Lead Server
Nido at The Loren
10.2022 - 05.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Server, Bartender, Host
Mia Italian Tapas- Austin,TX
01.2018 - 01.2020
Server
Moonshine Patio Bar and Grill-Austin TX
01.2018 - 01.2019
Server
Saltgrass Steak House-Waco TX
01.2017 - 01.2018
Server
Pizza Hut-Waco TX
01.2015 - 01.2017
Education
High School Diploma -
Midway High School
Waco, TX05.2017
Skills
- Telephone and email etiquette
- Business partnerships
- Training and mentoring
- Event Planning
- Effective negotiation
- Customer Service
Timeline
Leasing Professional
Kairoi Residential
08.2023 - Current
Lead Server
Nido at The Loren
10.2022 - 05.2023
Server, Catering
Hanks
08.2020 - Current
Server, Bartender, Host
Mia Italian Tapas- Austin,TX
01.2018 - 01.2020
Server
Moonshine Patio Bar and Grill-Austin TX
01.2018 - 01.2019
Server
Saltgrass Steak House-Waco TX
01.2017 - 01.2018
Server
Pizza Hut-Waco TX
01.2015 - 01.2017
High School Diploma -
Midway High School
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