Elizabeth Balderson

inspecting properties for pests, identifying pest types, and developing treatment and prevention plans.

They also provide expert advice to clients, manage client relationships, ensure compliance with regulations, and may sell products or services.

Estimate the cost of services and prepare proposals for clients.

Sell pest control solutions and preventative maintenance plans.

Explain the findings, proposed treatments, and potential risks to the client.

• Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
• Inspected and validated repairs before delivery.
• Managed quality control and maintained high level of customer satisfaction.
• Managed workflow and productivity of lower-level technicians to keep projects on task.
• Followed safety practices to safeguard against injury and damage to property.
• Participated in training to maintain technical expertise and proficiency on applicable equipment.
• Delivered on-the-job training and development initiatives to new hires and contractors.
• Cleaned, maintained and properly stocked company vehicle to prepare for required duties.

• Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
• Inspected and validated repairs before delivery.
• Troubleshot systems and equipment and ran tests to make effective recommendations.
• Troubleshot systems to determine appropriate resolution for reported problems with usage.
• Managed quality control and maintained high level of customer satisfaction.
• Utilized hand tools and epoxy to safely splice cables.
• Trained customers on proper operation, maintenance and safety of newly installed equipment.
• Maintained test equipment to safety standards to drive process integrity and data validity.
• Updated logs and job reports for completed and pending service calls at shift end.
• Followed safety practices to safeguard against injury and damage to property.
• Participated in training to maintain technical expertise and proficiency on applicable equipment.
• Delivered on-the-job training and development initiatives to new hires and contractors.
• Operated various diagnostic tools to determine repair plans.
• Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
• Disassembled and repaired damaged sections and fabricated replacements.
• Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
• Used bolts, rivets and screws to fasten parts.
• Managed workflow and productivity of lower-level technicians to keep projects on task.
• Restored product condition using proven techniques.
• Trained customers on proper operation, maintenance, and safety of newly installed equipment.

• Avoided delinquencies by closely following up with bankruptcy attorneys and remaining aware of all major deadlines.
• Reviewed and updated process maps to maintain alignment with bankruptcy procedure requirements.
• Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
• Drafted witness declarations and pretrial statements.
• Performed extensive research to prepare for court cases and gathered pertinent case information.
• Drafted correspondence, documented data and submitted materials to appropriate parties.
• Organized and prepared case exhibits and evidence for trial.
• Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
• Processed closing documents and transactional documents for legal review.
• Trained team members in Fair Debt Collection Practices Act and Bankruptcy Code for optimal compliance.
• Filed documentation on time with bankruptcy courts to avoid delays.
• Organized legal documents in company filing systems and databases.
• Worked closely with bankruptcy attorneys to review documents and made all required corrections.
• Diligently returned calls and answered email message inquiries within 24 hours.
• Liaised between bank and outside parties such as agencies, attorneys and trustees to handle bankruptcy matters.
• Determined necessary repossessions on qualified bankruptcy accounts.
• Responded to client calls and inquiries to deliver applicable information.
• Drafted motions, briefs and other legal documents.
• Created and updated case management and client account databases.

• Updated client account information and records in company databases.
• Located and suggested loan packages that met client needs and priorities.
• Reviewed credit histories from applicants and determined feasibility of granting requested loans.
• Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
• Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
• Informed customers of loan application requirements and deadlines.
• Identified valuable solutions for customers with credit problems.
• Stayed abreast of lending regulations, industry trends and market rates.
• Set up debt payment plans based on client credit, income and assets.
• Reviewed client documentation and contracts for discrepancies and mistakes.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
• Prepared reports for customers with delinquent and irreconcilable accounts.

• Put together and sent out reinstatement and payoff quotes.
• Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
• Contacted borrowers to assess reasons for default, individual intents and options for resolving issues.
• Maintained high levels of alertness throughout shifts.
• Worked with customers to put together plans focused on retaining property ownership.
• Verified income of borrower and gathered credit information.
• Conducted comprehensive analysis and evaluated risk to control underwriting loss.
• Provided information about different property liquidation options.
• Presented and processed client loan documents and verified comprehension of essential language.

• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Educated customers on special pricing opportunities and company offerings.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Mentored new employees on procedures and policies to maximize team performance.
• Improved customer service wait times to mitigate complaints.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Consulted with customers to resolve service and billing issues.
• Answered inbound calls, chats and emails to facilitate customer service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.