ELIZABETH BANS
Modesto,CA
Summary
More than 10 years of work experience in upper management, not only as an accounts manager, but also as a director of admissions, a business development director, and an assistant business office manager in a nursing home setting.
Passionate about helping children in need. More than 5 years of experience working as an in-home support counselor providing wrap-around services, and has a Case Manager II for a foster agency, and is a certified behavior modification therapist working with autistic children.
Overview
28
28
years of professional experience
Work History
Account Manager
T&N Plumbing & Electrical INC
Modesto, CA
04.2025 - Current
- Acted as main point of contact in matters relating to client concerns and needs.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Provided technical support to customers when needed.
- Prepared monthly financial statements for each account.
Director of Admissions & Business Development
Windsor Monterey Care Center
Monterey, CA
07.2004 - 04.2015
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
- Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
- Managed executive calendar and coordinated weekly project team meetings.
- Verified insurances by communicating with various insurance companies.
- Negotiated pricing with vendors regarding HMO and Workers Comp billing and obtained authorizations.
- Developed monthly reports.
- Represented the company at conferences and seminars.
- Created alternative business plans to improve customer relationships.
- Organized focus groups to design the best marketing strategy for product offerings.
- Verified patients' eligibility and claims status with insurance agencies.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Identified and resolved patient billing and payment issues.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies prior to admission.
- Updated patient financial information to guarantee accuracy.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Submitted electronic/paper claims documentation for timely filing.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Case Manager II
Sierra Vista Child & Family Services
Modesto, CA
08.1998 - 10.2003
- Trained specialized foster parents as part of an overall service plan for children with severe behavioral and emotional needs.
- Responsible for a caseload of up to 14 foster children. Supervised, coordinated, and managed all areas including needs assessment, treatment plans, progress notes, quarterly reports, court appointments and transporting.
- Team leader in wrap-around services for 30 hrs weekly for each.
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
- Addressed behavioral and learning issues with parents and management.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Conducted in-home visits to maintain student and family relationships.
- Supervised students and enforced discipline during all Head Start activities.
- Organized and facilitated monthly parent support group meetings.
- Trained new in home support counselors in use of discrete trial and behavior therapy techniques.
Applied Behavior Therapist
Central Valley Autism Project
Modesto, CA
04.1997 - 03.2001
- Provided 1:1 training of clinical behavior techniques with Autistic children to help increase motor, verbal, and writing skills.
- Trained in working with patients with Asperger's Syndrome and high functioning Autism.
- Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
- Promoted good behavior by using the positive reinforcement method.
- Offered parents detailed daily reports that outlined their child's day.
- Maintained daily records of children's individual activities, and behaviors.
Education
Bachelor of Arts - Psychology (minor in Sociology)
California State University Stanislaus
Turlock, CA05-1998
Skills
- Account management
- Expertise in invoice and payment transactions
- Office management professional
- Customer relations
- Contract management
- Negotiation skills
- Provide 1:1 training with children and adults
- Maintain daily records
- Behavior therapy
- Maintain relations,
- Promote good behavior
- Counsel clients
Timeline
Account Manager
T&N Plumbing & Electrical INC
04.2025 - Current
Director of Admissions & Business Development
Windsor Monterey Care Center
07.2004 - 04.2015
Case Manager II
Sierra Vista Child & Family Services
08.1998 - 10.2003
Applied Behavior Therapist
Central Valley Autism Project
04.1997 - 03.2001
Bachelor of Arts - Psychology (minor in Sociology)
California State University Stanislaus