Elizabeth Baragar

• Resolved vehicle maintenance problems, improved operations and provided exceptional client support, building report with clients and increasing the level of customer retention.
• Increased customer satisfaction by resolving mechanical issues, as well as providing safety and emissions inspections.
• I started as a cashier. My job description meant I:
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Handled client correspondence and tracked records to foster office efficiency.

As the Receptionist I did the following:

• Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

• Provided primary customer support in fast-paced environment.
• Leveraged sales expertise to promote mentoring services and capitalize on upsell opportunities.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Delivered information from script regarding surveys for on-demand phone project assignment.
• Conducted interviews with participants to assess eligibility.
• Explained questions in better detail for interviewees to allow truthful answers.