Elizabeth Barroso
Houston
Summary
High school graduate with experience in customer service for over ten years. I started off small, and when given the opportunity, I've always chosen to push myself to go higher in any company. I love meeting new challenges in a job and helping others achieve this as well. I've gained an excellent reputation for resolving problems, improving customer satisfaction, and helping drive our overall customer sales productivity up. Give me the opportunity, and it would be my pleasure to join your team.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Sales Agent
RateQuote Direct
Houston
09.2025 - 01.2026
- Educated customers on benefits and features of various insurance products.
- Guided clients through insurance policy options and coverage selections.
- Ensured compliance with state regulations related to selling insurance products.
- Met everyday quota
Licensed Insurance Sales Agent
Results CX
Houston
09.2024 - 12.2024
- Educated clients on Medicare plans and coverage options.
- Assisted customers in completing enrollment applications accurately.
- Maintained up-to-date knowledge of Medicare regulations and policies.
- Created detailed reports on customer feedback for management review.
- Resolved customer complaints quickly and professionally.
Licensed Insurance Sales Agent
TZ Insurance solutions llc (Tranzact)
06.2023 - 05.2024
- Studied to get my license to be an insurance sales agent
- Took our calling customers through our process to better understand their healthcare needs
- Made competitive bonus checks based on our sales
- Learned the in/outs of Medicare and Aetna
Assistant Fuel Lead Manager
Harris Teeter Fuel Center
Fort Mill
02.2018 - 05.2023
- Open store, includes counting every penny in the kiosk, going through paper work left for a morning days work - reports and paper work
- Active Listener
- Passionate worker
- Handle gas delivers - reports and paper work
- Handle re-stocking store up - running to store and doing a home-shop
- Ordering supplies store needs
- Training new employees
- Resolving employees call outs/issues to do with team members
- Maintaining store alone - cleaning, restocking, refilling
- Backstock
- Attend to customers in need of assistance/ resolving issues
- Handle issue to do with shut-down, malfunctions, or tech support - clip bored paper work/ order numbers
- Maintaining store cleanliness to gas pumps, bathrooms, spill bucket, inside and out kiosk
- Putting in fuel prices - computer work
- Cashier
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.2016
Skills
- Leadership ability
- Dependable
- Ability to work under pressure
- Adaptability
- Time management
- Communication skills
- Customer service
Timeline
Licensed Insurance Sales Agent
RateQuote Direct
09.2025 - 01.2026
Licensed Insurance Sales Agent
Results CX
09.2024 - 12.2024
Licensed Insurance Sales Agent
TZ Insurance solutions llc (Tranzact)
06.2023 - 05.2024
Assistant Fuel Lead Manager
Harris Teeter Fuel Center
02.2018 - 05.2023
High School Diploma -
South Mecklenburg High School