Elizabeth Bassey
New York,NY
Summary
Enthusiastic, adaptable, results driven passionate professional with a foundation in biochemistry, leveraging analytical skills, attention to detail and a commitment to precision to drive successful initiatives. Adept at leading cross functional teams, prioritizing tasks and ensuring timely delivery of results. Seeking to further expand expertise and embrace new challenges outside comfort zone to grow personally and professionally. Committed to contributing meaningfully to organizational growth and success through dedication, problem solving and continuous learning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Supervisor
Doctor Kharis LLC
Baltimore, MD
03.2025 - Current
- Building and maintaining strong relationships with clients.
- Support, mentor and motivate my team to meet performance goals.
- Regularly monitor progress across teams to ensure timely deliverables.
- Collaborates with cross-functional teams to achieve optimal results in a fast-paced environment.
- Utilizing problem solving skills to identify potential issues and take corrective action.
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Provided status updates for projects, delivering information to all stakeholders.
- Improved team collaboration with regular meetings, clear communication, and shared goals.
- Supervised work of 50 team members, offering constructive feedback regarding work performance.
- Enhanced project efficiency by streamlining processes and implementing time-saving strategies.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
- Cultivated a positive work environment that fostered teamwork, creativity, and productivity among all team members.
Sales & Marketing Executive
Eko Hotels & Suites Limited
Lagos, Nigeria
09.2023 - 02.2025
- Assisted the Director, Sales & Marketing, with research, reports, meeting coordination, taking minutes of meetings and following up with responsible parties on action items. Also maintained confidentiality and handled sensitive information with care.
- Managed a corporate client portfolio of 50+ companies, ensuring timely follow ups and personalized service.
- Developed and maintained strong client relationships for increased customer loyalty and repeat business.
- Played key roles by conducting with the sales and marketing team to create promotional packages boosting hotel occupancy rate across all four properties (800+ rooms) and increasing sales volume for 9 restaurants.
- Oversaw reservations and maintained a detailed record of guest preferences to enhance guest satisfaction and improve overall guest experience.
- Worked closely with the banquet team to ensure proper events planning and all client requirements were met.
- Promoted hotel events through on-air appearances on local radio stations.
- Managed online guest relations, serving as the sole representative responding to guest reviews and feedback on Booking.com and Expedia for all four hotels significantly impacting guest satisfaction. Also collated weekly review reports for executive management.
- Resolved guest complaints efficiently by liaising with different departments to ensure timely and satisfactory resolutions.
- Provided dedicated support and exceptional service to walk in guests and cultivated a strong relationship establishing self as their primary and preferred point of contact.
- Generated N56,951,000 (approximately $37,000) in revenue through the successful completion of the hotel’s annual 13 days Tropical Christmas Wonderland event.
- Delivered compelling presentations to secure new business opportunities and partnerships.
- Managed sales pipelines effectively, leading to consistent achievement of quotas.
- Streamlined sales processes to improve efficiency, resulting in higher close rates.
- Increased brand awareness with targeted social media advertising and content creation.
- Collaborated with cross-functional teams to launch successful product promotions.
- Strengthened internal communication channels between departments fostering a productive work environment conducive to achieving shared goals.
- Generated high-quality leads through strategic networking and prospecting efforts.
- Conducted market research to identify trends, inform marketing strategies, and identify key areas for improvements, driving company growth.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Content Lead, Content Manager
The ‘Ss’ Label
Lagos, Nigeria
03.2022 - 08.2023
- Developed comprehensive content strategies that aligned with brand objectives and increased brand recognition.
- Curated engaging and relevant content across various social media platforms to enhance brand visibility, leveraging the algorithm to improve strategies and increase engagement.
- Developed and maintained a content calendar to plan and schedule content ensuring consistency.
- Posted content across various social media platforms.
- Built loyalty and a community by interacting with audience in order to create meaningful connections and interactions.
- Worked with the marketing team to create and execute social media campaigns and promotions to enhance brand visibility and reach specific goals.
- Coordinated closely with sales team to develop product specific messaging.
- Collaborated with the design team on projects to enhance user experience through cohesive visual storytelling.
- Led brainstorming sessions to generate fresh ideas for content and drive engagement.
- Developed compelling marketing copy for email campaigns, social media posts, and product descriptions.
- Analyzed performance metrics to identify areas of improvement and inform future content strategies.
- Strengthened content through proofreading and editing.
- Produced original, creative content for promotional advertisements and marketing materials.
Executive Assistant
Naomi Offor
Lagos, Nigeria
01.2021 - 02.2022
- Proactive management of calendar ensuring efficient prioritization of appointments.
- Coordinated and scheduled complex meetings internally and externally across global timezones.
- Timely response and management of emails, calls and appointment scheduling.
- Coordinated and organized domestic and international travel arrangements including visa processing.
- Drafted, proofread and organized documents, reports and presentations.
- Managed time effectively in a fast paced environment by prioritizing tasks to ensure deadlines are met.
- Handled sensitive information with discretion and maintained 100% confidentiality.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Assisted with organizing team projects and events including venue and vendor sourcing, logistics, agenda planning and presentation support.
- Proficient use of software such as Zoom and Slack to facilitate meetings, presentations, screen sharing and meeting recording.
- Proficient use of Google workspace; Gmail. Gcalendar, Google docs, Google Drive, Google Meet.
- Processed expense reports, kept track of expenses, processed reimbursements and maintained financial records.
- Organized and coordinated weekly meetings.
- Supported in decision making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations for both internal and external meetings.
- Maintained relationships and communication channels with cross-functional teams.
Education
Soft Skills Training -
Jobberman
11.2023
Diploma in Leadership Development - Leadership Development
Covenant University
09.2021
B.sc - Biochemistry
Covenant University
09.2020
Basic Digital Skills training -
Google
02.2020
Skills
- Client Relationship Management
- Account Management
- Project management
- Time Management
- Leadership Skills
- Budget planning
- Ability to maintain confidentiality
- Search Engine Optimization
- Market research and competitor analysis
- Excellent Communication skills
- Negotiation
- Social Media Management
- Use of Microsoft Office Suite
- Proficiency in Google workspace
- Use of Hotel Management Software (Opera and IDS Next)
Certification
- B.sc Biochemistry, Covenant University, 09/01/20
- Basic Digital Skills training, sponsored by Google, 02/01/20
- Diploma in Leadership Development, 09/01/21
- Jobberman Soft Skills training, 11/01/23
Languages
English
Timeline
Project Supervisor
Doctor Kharis LLC
03.2025 - Current
Sales & Marketing Executive
Eko Hotels & Suites Limited
09.2023 - 02.2025
Content Lead, Content Manager
The ‘Ss’ Label
03.2022 - 08.2023
Executive Assistant
Naomi Offor
01.2021 - 02.2022
Basic Digital Skills training -
Google
Soft Skills Training -
Jobberman
Diploma in Leadership Development - Leadership Development
Covenant University
B.sc - Biochemistry
Covenant University