Senior Candidate Support Coordinator
Elizabeth Bean
AMAZON
Phoenix,AZ
Summary
Candidate support professional with a strong background in Tier 2 case management, mentoring new coordinators, and resolving complex application concerns. Contributes to process improvements, stronger candidate experience, and faster issue resolution by spotting patterns, escalating issues effectively, and maintaining accurate documentation across support channels.
31
Years of experience
Work History
Senior Candidate Support Coordinator
4 Years 8 Months- Guided candidates through complex application procedures as a Tier 2 Ambassador, while mentoring new agents on addressing candidate concerns.
- Coordinated Amazon associate support cases across phone, chat, and email channels.
- Contributed to improved candidate support processes and enhanced user experience through streamlined protocols.
- Collaborated with leadership to identify and resolve systemic challenges, driving continuous improvement initiatives.
- Developed insights for upstream problem-solving by recognizing patterns in application issues.
- Sche
- Escalated complex issues to specialized teams for timely resolution.
- Tracked service tickets in Amazon systems and updated case notes accurately.
- Guided new coordinators on Amazon processes, tools, and support standards.
- Advocated for clients by addressing their concerns and needs.
- Gained 5 years and 10 months of experience in customer support and process improvement.
- Accumulated 4 years and 9 months of experience in coordinating support cases.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- On-site
- Full-time
Audio/Visual Tech Supervisor
2 Years- Played a key role in optimizing audio/visual technology for hybrid services, enhancing overall production quality.
- Collaborated with leadership to evaluate and propose upgrades for A/V system, improving service delivery.
- Trained and mentored tech volunteers on A/V equipment operation, increasing team proficiency.
- Developed processes that enhanced equipment functionality for Zoom and live services.
- Supported worship services with audio, video, and presentation equipment
- Operated microphones, speakers, and mixers during congregation events
- Set up and tested projectors, screens, and livestream systems
- Troubleshot sound and video issues during services and meetings
- Maintained AV equipment for Valley Unitarian Universalist Congregation
- Coordinated with staff and volunteers on service technology needs
- Trained volunteers on basic audio-visual setup and operation
- Operated lighting boards, video switchers, projectors, cameras microphones during live events.
- Troubleshot and resolved audio visual system issues.
- Provided technical support for audio visual equipment and systems.
- Set up computer hardware, software applications, and networks for audiovisual systems.
- Trained staff members on the use of audio-visual equipment.
- Collaborated with production staff to deliver exceptional performances.
- Controlled lights, sound and A/V equipment during live productions.
- Compressed, digitized and duplicated audio and digital files.
- Supervised congregation staff and volunteers during worship services and events.
- Compressed, digitized and duplicated audio and digital files.
- Supervised congregation staff and volunteers during worship services and events.
Central Operations Associate
1 Year 1 Month- Optimized grocery delivery operations at Amazon, contributing to improved performance metrics.
- Exceeded 95% completion rate for Flex tickets, showcasing commitment to operational excellence.
- Collaborated with drivers and customers to enhance delivery accuracy and timeliness.
- Mastered exception management processes to strengthen problem-solving skills.
- 1 yr 2 mos
- Part-time
Patent Consultant
7 Years 7 Months- I excelled as a Patent Consultant at Lodestar Patents, PLLC, where I streamlined operations and improved client communication.
- Drafted patent applications and office action responses independently, demonstrating strong autonomy in managing complex legal documents.
- Educated clients on patent process, enhancing understanding and effectively addressing concerns to improve client satisfaction.
- Performed prior art searches to support patent prosecution and litigation efforts.
- Collaborated with attorneys in developing effective responses to office actions issued by the USPTO.
- Conducted patent searches and analyzed patentability of inventions.
- Interacted with inventors to understand their invention concepts and assisted them in drafting provisional applications.
- Analyzed patent records, assignments, and legal status in USPTO databases.
- Reviewed claims, specifications, and examiner citations for relevance and novelty.
- Prepared IDS materials and supporting references for patent applications.
- Developed strategies for protecting clients' intellectual property rights domestically and internationally.
- Drafted claim charts highlighting differences between client's products and services and existing prior arts.
- Assisted in the preparation of patent applications, drawings, claims, and other related documents.
- Drafted research summaries for attorneys at Lodestar Patents, Continuing the Stoneman Tradition.
- Analyzed technical documents and identified potential technology areas for patent protection.
- Developed efficient bookkeeping system, improving accuracy in tracking funds between accounts and supporting financial integrity.
- Contract
Marketing Representative
1 Year 6 Months- Promoted Partners RX pharmacy benefit services to provider networks, enhancing brand awareness.
- Collaborated with sales and operations teams to refine Partners RX messaging, ensuring alignment with customer needs.
- Built strong relationships with customers through email outreach and personal interactions.
- Distributed promotional information and incentives from marketing managers, driving engagement with target audiences.
- Maintained marketing database to keep customer and prospect files up to date.
- Maintained contact records in customer relationship management systems.
President/Farm Owner
11 Years 7 Months- Coordinated event planning to raise over $10000 for the 100 club of Arizona, ensuring high safety standards and professional conduct.
- Oversaw daily business operations for self-owned business, ensuring smooth functioning and effective service delivery.
- Managed daily business operations, including staff hiring and training to enhance team capabilities.
- Oversaw budgeting, billing, and expense tracking
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Cared for horses by providing daily feeding, grooming, and health checks. at riding facility
- Exercised horses through riding and groundwork routines
- Monitored horse behavior and reported health concerns
- Trained junior staff on stable procedures and horse handling
- Inspected stables regularly to identify any potential hazards or risks that may need corrective action taken.
- Monitored horse health by conducting regular physical examinations and keeping accurate medical records.
- Performed administrative tasks such as scheduling appointments, maintaining records and invoicing clients.
- Prepared horses for sale by evaluating conformation traits, assessing temperament and providing necessary training.
- Participated in competitions such as dressage events and show jumping courses.
- Organized fundraisers to support local equine charities and rescue operations, fostering community engagement.
- Managed feed orders to ensure adequate supply of hay, grain and other nutritional supplements for the stable's horses.
- Exercised strong leadership skills and practiced self-discipline on and off field.
Realtor Associate
10 Years 2 Months- Managed residential listings for Tom Jackson BH&G/ReMax Excalibur using MLS systems.
- Guided buyers through property searches, showings, and contract preparation.
- Negotiated purchase terms and contract changes with buyers and sellers.
- Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
- Managed real estate transactions from initiation to closing.
- Drafted contracts, purchase agreements, closing statements and leases.
- Coordinated communication between clients, lenders, inspectors, and escrow teams.
- Kept sales moving forward by attending inspections, preparing contracts, and mitigating issues.
- Facilitated home viewings by coordinating schedules with buyers, enhancing their property exploration experience. with potential buyers.
- Marketed properties through signage, open houses, and online listing platforms.
- Developed comprehensive marketing strategies for listed properties, creating ads and brochures to maximize exposure and attract potential buyers.
- Expanded brand presence through targeted marketing strategies, increasing visibility in competitive markets.
- Analyzed data related to comparable properties in order to determine accurate pricing when listing a property.
- Collaborated with lenders to facilitate financing options for buyers who require mortgages or refinancing services.
- Executed the preparation of listing agreements, purchase offers, counteroffers, and lease agreements.
- Maintained accurate transaction files and follow-up records for Tom Jackson BH&G/ReMax Excalibur.
- Kept up-to-date on changing laws that affect real estate transactions in order to remain compliant.
- Drafted contracts, purchase agreements, closing statements and leases.
Education
Paralegal Certificate
- ABA Approved
- Institutional and National Honors (Inductee of Lambda Epsilon Chi for high academic excellence)
- GPA: 4.0/4.0
Bachelor of Science - Microbiology, Recombinant DNA Technology
GPA: 2.8/4.0
Skills
Candidate support
Process improvement
Issue resolution
Case tracking
Customer support
SQL training
Technology integration
Project management
Budget oversight
Financial reporting
Microsoft Office proficiency
Record keeping
Time management
Team leadership
Mentorship development
Problem solving
Effective communication
Written communication
Correspondence preparation
Attention to detail
Timeline
Senior Candidate Support Coordinator
AMAZON
02.2022 - 10.2026
Audio/Visual Tech Supervisor
VALLEY UNITARIAN UNIVERSALIST CONGREGATION
09.2021 - 09.2023
Central Operations Associate
AMAZON
01.2021 - 02.2022
Patent Consultant
LODESTAR PATENTS, PLLC (Continuing the Stoneman Tradition)
10.2013 - 05.2021
Marketing Representative
Partners RX
09.2010 - 03.2012
President/Farm Owner
Saguaro Creek Farm
01.1999 - 08.2010
Realtor Associate
ReMax Excalibur
06.1995 - 08.2005
CENTER FOR ADVANCED LEGAL STUDIES
Paralegal Certificate
ARIZONA STATE UNIVERSITY
Bachelor of Science from Microbiology, Recombinant DNA Technology