Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Elizabeth Bengoa

Richardson,TX

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Customer-oriented with 30+ years of experience focused on increasing sales plan performance. Recognized for performance excellence in operations and customer care. Successful at hiring top talented people, motivating, training and developing a strong team to drive sales goals and production year after year.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Signet Jewelers Inc.
Plano, TX
11.2016 - 02.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among top sales associates.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving monthly plan and yearly goals.
  • Recruited, interviewed and hired top qualified staff for retail jewelry sales.
  • Created schedules and monitored payroll to remain within budget.

Store Manager

Benchmark Jewelers
Hurst, TX
08.2011 - 10.2016
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and achieve monthly and yearly goals.

Store Manager

Zales/Gordon's Jewelers
Frisco, TX
06.2010 - 07.2011
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established great customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Sales Associate

Jared the Galleria of Jewelry
Hurst, TX
06.2009 - 05.2010
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Collaborated with management teams to develop innovative marketing strategies.

Education

High School Diploma -

Lubbock High School
Lubbock, TX
05-1986

Some College (No Degree) - Business Administration and Management

Texas Tech University
Lubbock, TX

Skills

  • Business Administration
  • Receiving and Shipping Merchandise
  • Client Relations
  • Succession Planning
  • Leader
  • Communication Skills
  • Staff Supervision
  • Customer Relations
  • Inventory Control
  • Staff Motivation

Languages

Spanish
Native/ Bilingual

Certification

International Gemological Institute Certification

Diamond Counsel of America Certification

Timeline

General Manager

Signet Jewelers Inc.
11.2016 - 02.2024

Store Manager

Benchmark Jewelers
08.2011 - 10.2016

Store Manager

Zales/Gordon's Jewelers
06.2010 - 07.2011

Sales Associate

Jared the Galleria of Jewelry
06.2009 - 05.2010

High School Diploma -

Lubbock High School

Some College (No Degree) - Business Administration and Management

Texas Tech University

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Elizabeth Bengoa