Elizabeth Bennett
Columbia,MO
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner/Founder/Entrepreneur/Consulting
Northstar Foundations/Northstar Coffeehouse
New Haven, MO
06.2020 - Current
- Building Inclusivity and Acceptance through the power of coffee, advocacy and education
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Built business to 100 daily customers by implementing effective marketing and customer engagement plans.
Consulting Project Manager
Love Coffee
Columbia, MO
08.2023 - 01.2024
- Manage day-to-day operations of the café
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Increased profits by 25% through effective client engagement.
Science Teacher
MERS/Goodwill Excel Center-St. Louis
St. Louis, MO
07.2018 - 07.2022
- Provide a positive learning environment for adult learners
- Organized field trips and guest speakers to expose students to various career opportunities within the scientific community, inspiring future scientists.
Medical Laboratory Technologist
Mercy Hospital Washington
Washington, MO
02.2016 - 07.2018
- Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
- Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
- Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
- Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
- Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
- Maintained a safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Kept laboratory in compliance with applicable guidelines and laws.
- Processed patient specimens according to priority and documented results.
Medical Laboratory Technologist-Toxicology
MU Health Care
Columbia, MO
02.2008 - 03.2010
- Ensured compliance with regulatory standards, participating in regular audits and maintaining up-to-date documentation.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
Laboratory Technician II
Columbia Regional Hospital
Columbia, MO
02.2006 - 02.2008
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Monitored and documented safety standards to verify compliance.
- Collects, labels, processes and preserves blood, urine and other specimens according to established laboratory procedures
- Enters, accesses and executes lab orders in the appropriate laboratory and electronic medical record system
- Cleans and maintains laboratory supplies and work area
Phelbotomist
St. John's Hospital
Washington, MO
12.1999 - 11.2000
- Packaged and shipped specimens to central lab daily.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Participated in quality assurance and competency assessment initiatives.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Hospital Corpsman
U.S. Navy
Pensacola, FL
01.1996 - 07.1999
- Assisted in the development of patient care plans, offering valuable input based on clinical observations and expertise.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Coordinated inventory management efforts for medical supplies, minimizing waste while ensuring adequate stock levels for seamless operations.
- Collaborated with medical doctors and other healthcare professionals.
- Performed phlebotomy services as needed, utilizing proper technique to minimize discomfort and maintain specimen integrity.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Rendered emergency medical treatment and administered immunization programs.
Education
Master of Science - Biology
University of Nebraska-Kearney
Kearney, NETeacher Certification Examination in Biology - Biology
ABCTE
St. Louis, MO06.2014
Bachelor of Arts - Interdisciplinary Studies
University of Missouri-Columbia
Columbia, MO05.2009
Associate of Arts - Biology
East Central College
Union, MO05.2002
Skills
- Administrative Oversight
- Business Management
- Project Management
- Small Business Operations
- Business Launch
- Customer Relations
- Product Branding
- Verbal and Written Communication
- Relationship Building
- Marketing
- Consulting
- Problem Solving
- Decision Making
- Analytical Thinking
- Leadership Abilities
- Data Analysis
Websites
Certification
- Certified Science Teacher
- Certified Substitute Teacher, Missouri Department of Elementary and Secondary Education, 569382, 10/11/2012, 10/11/2016
Accomplishments
- New Haven Area Chamber of Commerce, President, Nov. 2022-July 2023
- Partners in Policymaking, Missouri Development Disabilities Council, GraduateSeptember 2023
Timeline
Consulting Project Manager
Love Coffee
08.2023 - 01.2024
Owner/Founder/Entrepreneur/Consulting
Northstar Foundations/Northstar Coffeehouse
06.2020 - Current
Science Teacher
MERS/Goodwill Excel Center-St. Louis
07.2018 - 07.2022
Medical Laboratory Technologist
Mercy Hospital Washington
02.2016 - 07.2018
Medical Laboratory Technologist-Toxicology
MU Health Care
02.2008 - 03.2010
Laboratory Technician II
Columbia Regional Hospital
02.2006 - 02.2008
Phelbotomist
St. John's Hospital
12.1999 - 11.2000
Hospital Corpsman
U.S. Navy
01.1996 - 07.1999
Master of Science - Biology
University of Nebraska-Kearney
Teacher Certification Examination in Biology - Biology
ABCTE
Bachelor of Arts - Interdisciplinary Studies
University of Missouri-Columbia
Associate of Arts - Biology
East Central College