Personable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Front desk worker at small historic hotel check-in/check out guest, book reservations). (The Pioneer Inn burned August, 2023 in the Lahaina wildfire.)
Serviced Dept. of Human Services contract by providing transportation to the children in the foster system to their appts, supervised family visits and outreach services to families. Gave oral updates and provided written reports to the DHS social worker.
Handled Accounts Payable: Weekly pay for 9-10 employees, quarterly taxes paid to state and federal agencies, category breakdown of employees work for the worker's comp insurance and their audits.
Presented purchase offers to sellers for consideration.
Assisted families involved in Child Welfare Services by supervising family visits and kept detailed records of their interaction in the state CPSS system and client files. Provided transportation to appointments, as needed.
Assist the island's Coordinator in the Molokai office.
Kept guest accounts up to date, checked guest in and out. Relieved switchboard operator, and took after hours room reservations.