Elizabeth Biwer
Hendersonville,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Reimbursement Specialist
VIP Midsouth
08.2023 - Current
- Participate in regular meetings with management to discuss process improvements
- Perform excellent customer service and maintain professional relationships with internal and external stakeholders
- Use discretion and good judgement to maintain confidentiality for both the organization and patients
- Communicate and collaborate with internal and external stakeholders to ensure understanding of policies and procedures for proper reimbursement
- Provide training and education for registration and front office staff and other organizational departments regarding billing policies, procedures, and workflows.
Patient Service Specialist
VIP Midsouth
02.2022 - 08.2023
- Collaborated with management to enhance overall practice functions
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Communicated and enforced policies and procedures to patients and staff
- Addressed complex situations and complaints to ensure patient satisfaction and resolution
- Fostered a positive work environment by building strong team relationships.
Receptionist
Cornerstone Primary Healthcare
07.2021 - 02.2022
- Collaborated with management to ensure daily operations ran effectively and efficiently
- Trained new employees on receptionist duties, company policies, and procedures to uphold operational efficiency
- Fostered a positive work environment through professional communication with colleagues.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Independent Contract (Driver)
RX Logistics
09.2018 - 06.2021
- Oversaw medication delivery to nursing homes and assisted living facilities
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Supervisor
CNY Veterinary Services
04.2012 - 08.2018
- Implemented policies and procedures to ensure compliance with regulations
- Coordinated with other departments to streamline processes and enhance efficiency
- Conducted regular meetings to communicate updates and address any challenges
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Healthcare Administration -
Western Governors University
05.2024
Health Information Management -
Western Governors University
11.2023
Certification
- RHIA - Registered Health Information Administrator, AHIMA
- CPC-A - Certified Professional Coder, AAPC
Timeline
Reimbursement Specialist
VIP Midsouth
08.2023 - Current
Patient Service Specialist
VIP Midsouth
02.2022 - 08.2023
Receptionist
Cornerstone Primary Healthcare
07.2021 - 02.2022
Independent Contract (Driver)
RX Logistics
09.2018 - 06.2021
Supervisor
CNY Veterinary Services
04.2012 - 08.2018
Health Information Management -
Western Governors University
Healthcare Administration -
Western Governors University
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