Elizabeth Blackstock Gonzalez
Minneapolis,MN
Summary
Proven leader and effective decision-maker with a track record of enhancing customer satisfaction and boosting sales growth at Wakame-sushi & Asian Bistro. Excelled in staff training and development, and problem-solving, leading to significant improvements in team performance and customer service. Skilled in multitasking and time management, consistently achieving company goals through strategic planning and employee engagement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Wakame-sushi & Asian Bistro
06.2020 - 10.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Hostess
Wakame-sushi & Asian Bistro
08.2017 - 06.2020
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Education
Humboldt High School
Saint Paul, MN2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Employee Scheduling
- Recruiting and interviewing
- Sales Growth
- Customer service and satisfaction
- Employee engagement
- Customer Service
- Team Leadership
- Problem Resolution
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Time Management
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Wakame-sushi & Asian Bistro
06.2020 - 10.2024
Hostess
Wakame-sushi & Asian Bistro
08.2017 - 06.2020
Humboldt High School
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