Elizabeth Blaisure
Peoria,AZ
Summary
Dynamic retail professional with extensive experience at Dunn Edwards Paints, excelling in customer service and inventory control. Proven track record in enhancing customer satisfaction and driving sales through effective team leadership and problem-solving. Skilled in optimizing store organization and fostering a collaborative work environment to achieve operational excellence.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Dunn Edwards Paints
Peoria, AZ
08.2023 - Current
- Assisted in daily store operations to ensure optimal customer service and satisfaction.
- Managed inventory levels, placing orders to maintain stock availability and reduce shortages.
- Trained new staff on company policies, procedures, and product knowledge for seamless onboarding.
- Analyzed sales data to identify trends and develop strategies for improving product placement.
- Implemented visual merchandising standards to enhance store presentation and drive sales performance.
- Developed employee schedules to optimize staffing efficiency during peak business hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Customer Service Lead
Dunn Edwards Paints
Peoria, AZ
09.2020 - 01.2023
- Led customer service team to enhance overall customer satisfaction and loyalty.
- Resolved complex customer issues by utilizing advanced problem-solving techniques.
- Monitored team performance metrics to ensure high standards of service delivery.
- Collaborated with management to identify and address operational challenges effectively.
- Trained staff on product knowledge, enhancing customer engagement and sales support.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Sales Associate
Dunn Edwards Paints
Peoria, AZ
12.2017 - 08.2020
- Assisted customers in selecting paint products, providing expert guidance on color and finish options.
- Maintained a clean and organized sales floor to enhance customer shopping experience and product visibility.
- Processed customer transactions efficiently using point-of-sale systems, ensuring accuracy in billing and inventory management.
- Collaborated with team members to achieve monthly sales targets through effective product promotions and displays.
Education
High School Diploma -
Centennial High School
Peoria, AZSkills
- Problem-solving
- Customer service and engagement
- Inventory control
- Store organization
- Time management
- Team building and leadership
Timeline
Assistant Store Manager
Dunn Edwards Paints
08.2023 - Current
Customer Service Lead
Dunn Edwards Paints
09.2020 - 01.2023
Sales Associate
Dunn Edwards Paints
12.2017 - 08.2020
High School Diploma -
Centennial High School