Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Bowlby

North Vernon,IN

Summary

Dynamic Customer Service Manager with a proven track record at KFC, excelling in complaint resolution and customer relations. Skilled in Microsoft Excel, I implemented training programs that enhanced team performance and elevated customer satisfaction levels. Committed to fostering loyalty through effective problem-solving and adherence to high service standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Arbys Resturant
Edinburgh, IN
04.2024 - 09.2024
  • Collaborated with management on strategies to boost sales and enhance guest experiences.
  • Developed processes for effective inventory management and product availability.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Customer Service Manager

KFC
Columbus, IN
09.2017 - 08.2019
  • Supervised team performance to ensure exceptional customer service standards.
  • Implemented training programs to enhance staff skills and service efficiency.
  • Resolved customer inquiries and complaints promptly, maintaining satisfaction levels.
  • Analyzed service metrics to identify improvement areas and optimize operations.

Customer Service Cashier

Toco Bell
Greensburg, IN
04.2016 - 08.2017
  • Executed cash handling procedures to ensure accurate financial transactions.
  • Facilitated comfortable interactions with customers to enhance service experience.
  • Monitored and managed order accuracy and fulfillment processes.

Education

Certification of Human Services - Human Services

Ivy Tech Community College of Indiana
Columbus, IN
06-2022

HSE -

McDowell Education Center
Columbus, IN
06-2017

Skills

Customer service

Problem-solving

Microsoft outlook, word, and Excel

Customer focused

Customer relations

Cash handling

Adherence to high customer service standards

Complaint resolution

Exceptional telephone etiquette

Issue resolution

Certification

Certification of Human Services

Timeline

Customer Service Manager

Arbys Resturant
04.2024 - 09.2024

Customer Service Manager

KFC
09.2017 - 08.2019

Customer Service Cashier

Toco Bell
04.2016 - 08.2017

Certification of Human Services - Human Services

Ivy Tech Community College of Indiana

HSE -

McDowell Education Center
Elizabeth Bowlby