Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Elizabeth Boyles

Riverdale,GA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

11
11
years of professional experience

Work History

Sales Manager DoubleTree Suites at The Battery

Encore Enterprise
10.2022 - Current
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Sales & Convention Services Coordinator

LEGACY VENTURES HOSPITALITY
06.2021 - 10.2022
  • Spearhead the coordination of conventions and events, from initial client inquiries to post-event evaluations
  • Co-manage a portfolio of clients with Sales Managers, nurturing relationships to secure repeat business and referrals
  • Coordinate with various hotel departments, including catering, banquets, and reservations, to ensure the seamless execution of events
  • Conduct site visits with clients to showcase guestrooms, event spaces and amenities
  • Track and report on group booking pace, room block pickup, and other key performance metrics
  • Assist in planning and executing hotel promotions and marketing strategies to attract group bookings
  • Attend industry events to network and promote the hotel's group offerings.

Group Reservations Coordinator

Hilton Garden Inn Atlanta Downtown
10.2017 - 06.2021
  • Efficiently manage group reservations, including group room blocks, business travel & special transient requests
  • Utilize hotel management software OnQ to update and maintain reservation records
  • Monitor and adjust room inventory to maximize revenue and occupancy rates
  • Collaborate with the sales and catering teams to ensure seamless group bookings
  • Provide exceptional customer service by promptly responding to inquiries and resolving reservation-related issues
  • Generate daily, weekly, and monthly reports to track group reservation performance
  • Assist in training new staff members on reservation systems and procedures.

Group Reservations Coordinator

Embassy Suites by Hilton Atlanta Centennial Olympic Park
04.2016 - 10.2017
  • Efficiently manage group reservations, including group room blocks, business travel & special transient requests
  • Utilize hotel management software OnQ to update and maintain reservation records
  • Monitor and adjust room inventory to maximize revenue and occupancy rates
  • Collaborate with the sales and catering teams to ensure seamless group bookings
  • Provide exceptional customer service by promptly responding to inquiries and resolving reservation-related issues
  • Generate daily, weekly, and monthly reports to track group reservation performance
  • Assist in training new staff members on reservation systems and procedures.

Guest Service Representative

Embassy Suites by Hilton Atlanta Centennial Olympic Park
08.2015 - 04.2016
  • Efficiently handle guest check-in and check-out processes, maintaining accuracy in reservations and billing
  • Respond to guest inquiries and requests, providing information about hotel services, local attractions, and dining options
  • Resolve guest issues and concerns promptly and professionally, ensuring their satisfaction
  • Process guest payments, manage cash transactions, and maintain accurate records
  • Promote upsell opportunities, such as room upgrades and amenities, to enhance the guest experience and increase revenue.

Customer Service Representative

First View Financials
01.2013 - 08.2015
  • Respond to customer inquiries via phone, email, and live chat, addressing issues, answering questions, and providing product information
  • Utilize CRM software to manage and track customer interactions, ensuring accurate and timely follow-ups
  • Handle escalated customer complaints with empathy and professionalism, reaching mutually beneficial resolutions
  • Provide product recommendations, technical assistance, and troubleshooting support to enhance the customer experience.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Diploma -

Alonzo Crim High School
01.2009

Skills

  • Client relationship management
  • Maximizing Revenue
  • Prospecting Skills
  • Strong problem-solving abilities
  • Hotel management software proficiency,Delphi, MeetingBroker, CVENT, and skilled in Microsoft Office Suite
  • Contract and proposal preparation
  • Communication and interpersonal skills
  • Time management and organization

Volunteer Experience

  • United Urban League, Volunteer, 2023
  • Hosea feed the Hungry, Volunteer, 2023

Timeline

Sales Manager DoubleTree Suites at The Battery

Encore Enterprise
10.2022 - Current

Sales & Convention Services Coordinator

LEGACY VENTURES HOSPITALITY
06.2021 - 10.2022

Group Reservations Coordinator

Hilton Garden Inn Atlanta Downtown
10.2017 - 06.2021

Group Reservations Coordinator

Embassy Suites by Hilton Atlanta Centennial Olympic Park
04.2016 - 10.2017

Guest Service Representative

Embassy Suites by Hilton Atlanta Centennial Olympic Park
08.2015 - 04.2016

Customer Service Representative

First View Financials
01.2013 - 08.2015

Diploma -

Alonzo Crim High School

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Elizabeth Boyles