Elizabeth Branch
Hartford
Summary
A highly talented customer service rep with strong administration processes and experience. Career focused, strategic, results-driven problem solver with a track record of delivering exceptional results through operational business process improvement and technology-based solutions. Supporting compliance, policies, procedures, and practicing timely executions of standard operating procedures, and special instructions. 6+ years of customer service process and optimization experience Exceptional expertise in various computer systems, and maintaining confidentiality Excellent communication skills, highly professional attitude, and ability to perform well under pressure
Overview
8
8
years of professional experience
Work History
Benefits Cordinator/Data Entry Clerk
Aetna International
01.2022 - 01.2024
- Spoke with members to coordinate their benefits while also processing authorizations and claims
- Oversaw enrollment of new employees and company-wide yearly enrollment period
- Provided assistance to plan participants by explaining benefits information to ensure educated selections
- Assisted with audits by preparing accounts and providing information
- Performed in-depth investigations into personal backgrounds of applicants.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Customer Service Representative - (Team Lead)
LAZ Parking
01.2019 - 01.2022
- Consulted with clients on a daily basis to explore their needs and requests to establish the best resolutions
- Served as team leader by assisting with supervising responsibilities and training new hires to the department
- Accurately translated service needs and accurately input information into electronic systems
- Consulted with customers to determine the best methods to resolve service and billing issues
- Educated customers on special pricing opportunities and company offerings
- Escalated customer concerns, store issues, and inventory requirements to supervisors.
PA Admin Consultant - (Setup SME)
Carithers Flowers
01.2018 - 01.2019
- Engaged with customers through various media sources, in open-ended question and answer sessions to better meet sales needs and to maintain a high level of quality customer service
- Excelled in exceeding the daily company credit card application goals
- Gathered information from customers and asked open-ended questions to understand needs and address quickly
- Maximized customer satisfaction by handling more than 30 customer email and telephone interactions each day.
Customer Service Representative
From You Flowers
01.2016 - 01.2018
- Handled inbound and outbound calls to assist customers with questions and order taking
- Assisted customers with any issues or complaints in a respectful and compassionate manner
- Provided efficient customer services to patrons throughout the store
- Handled customer inquiries, complaints, and billing questions over the phone and through email
- Escalated calls that couldn't be resolved through local resources to upper management.
Education
cna/cma -
Jobcorp
ASSOCIATES DEGREE -
Capital Community College
Hartford, CT01.2016
diploma -
Pebblebrook high school
01.2013
Skills
- Meticulous Attention to Detail
- Data Security
- Document Processing
- Data Accuracy
- Professional and Mature
- Proofreading
- File Management
- Document Preparation
Core Proficiencies
- Advanced Critical Thinking
- Team Collaboration Skills
- Success and Results-Oriented
- Database Entry
- Time Management
- Organizational Skills
- Customer Service Skills
- Communication Skills
- Report Running
- Strong Work Ethic
- Microsoft Office Suite
- Building Team Morale
- Training New Team Members
- SME/Team Leadership
- Attention to Detail
Timeline
Benefits Cordinator/Data Entry Clerk
Aetna International
01.2022 - 01.2024
Customer Service Representative - (Team Lead)
LAZ Parking
01.2019 - 01.2022
PA Admin Consultant - (Setup SME)
Carithers Flowers
01.2018 - 01.2019
Customer Service Representative
From You Flowers
01.2016 - 01.2018
cna/cma -
Jobcorp
ASSOCIATES DEGREE -
Capital Community College
diploma -
Pebblebrook high school
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