Elizabeth Brandick
customer support representative
27693 Lyona Road,Guys Mills,PA
Summary
Dependable and friendly candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Support Representative
John V Schultz/Ashley Furniture
09.2016 - Current
- Connect with customers and sales representatives by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions to address their issues through phone, email, and personal interaction.
- Participate in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Collaborate with internal teams to resolve customer concerns by making sure those concerns are brought to the best person qualified to help them; maintain respect for members of our team as we work together to get these situations resolved.
Education
Associate of Applied Science - Paralegal
Broome Community College
Binghamton, NY12.2004
Skills
- Work with Microsoft and Excel Programs
- Work as a team with fellow customer support representatives as well as the service and delivery teams to resolve customer needs and complaints
- Maintain customer payments via phone or in-person cash, check, or credit card payments
- Work out financing issues for customers with their sales representatives to apply financing to their orders
- Maintain two cash drawers for two different stores by balancing totals for paperwork and making cash and check drops for banking the next day
Personal Goals
I am a dependable employee. I enjoy helping people any way I can. My goal is to find work that will increase my skills and knowledge.
Timeline
Customer Support Representative
John V Schultz/Ashley Furniture
09.2016 - Current
Associate of Applied Science - Paralegal
Broome Community College
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