Elizabeth Brown

• Take incoming phone calls from customers and answer questions regarding his/her account
• Resolve any customer issues with their account, and partner with a manager if necessary
• Educate customers regarding their account, finance charges accrual, late fees, credit reporting, payment options and account management options all while annotating accounts in inter-company systems to document all interactions
• Work with other departments/personnel where necessary to resolve customer concerns within the guidelines of company policies and applicable laws

• Maintained high standards of quality assurance
• Conducted phlebotomy procedures supporting center operations
• Ensured donor and team safety
• Conducted comprehensive pre-donation assessments
• Utilized Donor Information System efficiently
• Utilized company protocols to enhance operational efficiency
• Enhanced fine motor skills and coordination
• Due to risk level 1, tasks require prolonged glove wear

Responsible for accurate and timely phlebotomy activities at the Patient Service Center (PSC) or In-office Phlebotomy (IOP). Key duties include:

• Performed venipuncture and other blood collection procedures according to established standards.
• Interacting professionally with clients, patients, and staff while performing forensic and clinical specimen collection.
• Greeting customers and ensuring a courteous experience.
• Collecting specimens according to established procedures and explaining the venipuncture process clearly.
• Reducing patient anxiety by providing a calm environment.
• Disposing of biohazard materials and contaminated sharps according to regulations.
• Completing requisitions accurately and entering patient and billing information into the system.
• Researching test information and matching requisition forms to specimen tubes.
• Labeling, centrifuging, and preparing specimens for transport while maintaining their integrity.
• Maintaining accurate records, daily logs, and assisting with monthly data compilation.
• Performing basic clerical duties and electronic data entry.
• Approving time and submitting expense reports as directed.
• Ensured compliance with grooming and dress code standards
• Utilizing proper PPE and following all safety and compliance protocols to protect sensitive information.
• Maintained a clean, safe, and organized work environment.
• Assisted in the preparation of laboratory specimens for analysis and testing.

• Provide comprehensive remote administrative support to a team of dozens of professionals
• Manage and organize calendars, schedule meetings, and coordinate virtual events
• Handle email correspondence and respond to inquiries promptly
• Maintain and update documents, spreadsheets, and databases with precision
• Collaborate with team members to facilitate efficient communication and project tracking
• Assist in research, data analysis, and report generation as required
• Delivered remote administrative support for a variety of projects
• Conducted data entry, file organization, and document management tasks
• Assisted in the preparation of presentations, reports, and proposals
• Supported team members with research and information gathering
• Maintained an elevated level of data accuracy and confidentiality