Elizabeth Brown

• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
• Negotiated with vendors to secure best prices for high-quality materials and services.
• Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.

Post all payments received by mail, balancing to deposit and remittance advice
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Research all overpayments and ensure the batches balance with the remittance
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Submit Explanation of benefits (EOB) to billers for secondary insurance billing
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Daily balances and adjusts accounts based on contractual agreement

Coordinates with Bank to ensure all KRMC deposit are process accurately
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Balance all KRMC deposit with the appropriate Daily Close Reports and Cash Reconciliation sheets
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Locates and resolves any deposit discrepancies
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Responsible for all petty cash distribution and balancing with the Business Office
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Credit Card Reconciliation and Credit Card Terminal installation, re-programming and downloads
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Reconciles all mail deposits from insurance companies
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Impute and reconciliation of all EFT payments.
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Assist clinical PSR with batch balancing issues
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Assist with patient payment disputes.
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Created, enforced, and trained a new deposit process for KRMC
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Locates missing payments for Billing/Collectors
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Deposit KRMC mail deposit through EZ deposit check scanner

• Maintained schedule for multiple medical clinics and Assigned coverage as needed
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  Charge input, payment entry
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  Assisted patients with check in and check out ensuring all information was up to date
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  Daily Balancing of all monies received
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  Coordinates with clinic leaders to ensure proper coverage and staffing levels were met
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  Responsible for handling all office complains dealing with our Patient service representatives in a timely and fair manner

Received all mail deposits and posted them to the account
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Oversaw the Payment, Adjustments and Denial posting
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Responsible for reconciling the daily deposits and cashiers’ drawers
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Led the team in Customer Service responsible for handling customer complaints
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Multi line phone system

Assisted patients with check in and check out ensuring all information was up to date
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Appointment Scheduling, managed our patients on a routine visit schedule to guarantee the best services possible for our patients
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Procedure Scheduling and Prior Authorizations
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Data Entry and patient registration inputting all demographic and insurance information
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Insurance Verification and eligibility

Taught life skills to mentally and physically disabled children and adults
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Scheduled activates for consumers and other providers
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Maintained monthly progress goals for consumers